Season 1 · Episode 123
The Ritz-Carlton Hotel Company Co-Founder Horst Schulze (Part 1)
November 30, 202228m 55s
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Show Notes
Ep. 123: Become the best in a world of compromise in the first of our two-part series with longtime COO and President of The Ritz-Carlton Hotel Company.
Download our free BONUS RESOURCE for reflection questions that will empower your team and listen for lessons in:
- 7:00 How to next-level your organization's purpose statement.
- 10:30 The difference between management and leadership.
- 13:45 Three things every customer expects.
- 15:00 The fastest way to develop customer loyalty.
- 18:00 The non-negotiables that form the backbone of Ritz-Carlton's culture.
If these lessons resonated with you, connect with Don and his team at maxwellleadership.com/don and together we can next-level your company culture!
Special thanks to Haley Rose and Samantha Clark for making this episode possible.