Leading with Tough Love and Radical Candor
The best time to manage a conflict is before it happens. Andrew Quagliata, senior lecturer of management communication at the Cornell Nolan School of Hotel Administration, and host Chris Wofford explore the importance of clear expectations and strong relationships in effective leadership—at work and at home.
Cornell Keynotes · Chris Wofford, Andrew Quagliata
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Show Notes
Open communication, clear expectations and constructive feedback are essential components of effective leadership. Through comparisons of management and parenting, Andrew Quagliata, senior lecturer of management communication at the Cornell Nolan School of Hotel Administration, outlines strategies for stronger communication in any setting during this episode of the Cornell Keynotes podcast, hosted by Chris Wofford and brought to you by eCornell.
This episode covers:
- Interpersonal communication in the workplace
- High caring and high expectations
- Presence, responsiveness and trust
- Relationship-first approach to constructive criticism
- Individualized support
- Proactive conflict management
- Expectation setting
- Performance reviews
Learn more in Andrew Quagliata’s online certificate programs from eCornell:
You can also visit Quagliata’s website to read his recent blog posts:
- “Tough Love”
- “Providing Radically Candid Feedback”
- “3 Ways That Being a Good Parent is Like Being a Hostage Negotiator”
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