AI to Operate the Hotel of the Future
Can the human touch and the latest tech coexist in hospitality? Professor David Sherwyn from the Cornell Nolan School of Hotel Administration and Alexander Mirza, founder and CEO of Mogul Hotels, discuss AI’s role in solving the talent disruption problem for hotels.
Cornell Keynotes · Alexander Mirza, David Sherwyn, Nicholas Phillips
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Show Notes
In his book Talent Disruption, Alexander Mirza, founder and CEO of Mogul Hotels, identifies the root causes of the hospitality labor shortage and AI-driven solutions for the issue. Mirza joins Cornell Nolan School Professor David Sherwyn to explore the possibilities in this episode of the Cornell Keynotes podcast.
Tune in to learn about the next frontier of hospitality, including:
- HR as a driver of business for hotels
- Hotel industry structures and causes of talent disruption
- Opportunities for employee ownership in the hotel industry
- Data analytics to create a meritocracy and faster career growth tracks
- Network and competitor referrals
- AI to reduce headcount and administrative burden
- Tech-driven personalization and curation for guests
- AI’s potential effects on available hospitality work for immigrants
- Talent attraction and human capital solutions
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