221. What to Say to An Underperforming Employee - Jen Long

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Is there someone on your team who is not performing the way you need them to?

Someone you know you need to do a better job of holding accountable?

Someone you need to have “the talk” with?

If you’re used to an accountability conversation turning into a finger-pointing exercise that goes nowhere, this episode is for you. 

In today’s conversation with Jen Long, author of Own Up! How to Hold People Accountable Without All the Drama, we’re breaking down the six steps to getting someone to own their responsibilities by having one simple conversation. 

Spoiler alert: this conversation isn’t about ruling with an iron fist. It’s not even about giving into all your peoples’ needs.

Danny even did a little role playing with her so you can hear what this sounds like in practice.

Episode Highlights:

• Learn the framework that accountability expert Jen Long has helped hundreds of businesses implement to create a culture of accountability within a team.
• Understand how to hold an effective accountability conversation with anyone on your team by following six steps.
• Hear Danny role play this conversation with Jen so you can actually hear what is sounds like in practice.

00:00-Intro

01:24-About Jen

05:04-Accountability misconceptions

07:50-What's unique about accountability in construction or contracting?

10:49-SOS Conversation Model (6 Steps)

11:38-Step 1: Identify Your Issue

14:24-Step 2: Analyze the Context

18:37-Step 3: Explore Impacts

20:08-Step 4: Rehearse

25:07-Step 5: Engage in Conversation

34:12-Step 6: Build Solutions

35:35-Role play