Audio is streamed directly from the publisher (media.blubrry.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Carolyn and Seth talk about CompTIA's latest data around the help desk function. A significant number of companies want to make technology a core competency, and that includes robust technical support. Most of the skills needed are still the traditional technical skills that have been in place for years, but the level of knowledge needs to expand. In addition, the customer experience is becoming a key metric for ensuring productivity of the tech-enabled workforce. Finally, companies are finding that help desk roles are good preparation for a wide variety of IT careers.
CompTIA's Trends in Help Desk data: https://www.slideshare.net/comptia/help-desk-trends