Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Cold Call · HBR Presents / Brian Kenny
Audio is streamed directly from the publisher (audio.hbr.org) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Coming out of the financial crisis, Wells Fargo was one of the world’s largest and most successful banks, viewed as a role model in how to manage in times of crisis. The news of its sales misconduct — opening more than 2 million fake accounts — in 2016 rocked consumer confidence and inundated the news. Harvard Business School professor Suraj Srinivasan discusses his case titled “Sales Misconduct at Wells Fargo Community Bank” — how sales culture, leadership, board oversight, and risk management all played a role.