Episode 91
91: How to Listen When Someone Is Venting, with Mark Goulston
Coaching for Leaders · Dave Stachowiak with Mark Goulston
June 3, 201335m 29s
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Show Notes
Mark Goulston: Real Influence
Check out Mark’s article on this same topic on the Harvard Business Review blog
Three three-step process that Mark recommended:
1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?
Here are links to Mark’s books:
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