136: How to Create Connections in Small Moments, with Douglas Conant
Coaching for Leaders · Dave Stachowiak with Douglas Conant
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Show Notes
Douglas Conant: TouchPoints
- Founder, Conant Leadership (Facebook) (Twitter)
- Former CEO, Campbell Soup and President of Nabisco
- Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*
“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant
Doug’s TouchPoint framework
- Ask first, “How can I help?”
- 1. Listen intently to what’s said and not said
- 2. Frame the issue so you understand the context in which the person is looking for your help
- 3. Help them advance the agenda
- Ask at the end, “How did it go?”
Doug mentioned the book Talent is Overrarted by Geoff Colvin*
Check out these two articles from Doug
Doug’s book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*
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