The Netflix Stumble is a Fable About Customer Centricity | Uphoff on Industry
Each month, Tony Uphoff, CXO advisor and turnaround and growth expert, joins Cloud Wars Live for a recurring segment. “Uphoff on Industry” explores the innovations, upheavals, and breakthroughs reshaping the world of manufacturing and industrial markets. Today, we talk about what went wrong at Netflix and the importance of keeping the customer at the center of business strategy.
Cloud Wars Live with Bob Evans · Bob Evans, Tony Uphoff
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Show Notes
The Big Themes:
- Netflix's disruptive start: Tony had an "inside baseball view" of the early disruptions Netflix made to the entertainment industry in the early 2000s, and he reminds us of just how innovative the company was
- A myopic focus on customers matters more than ever: when companies start to "over manage the equity markets" and fail to put the customer at the center of everything they do, that's when things go south
- Let's talk about business growth at Cloud Wars Expo: join us in San Francisco June 28-29-30 to explore critical questions about how to unlock, manage, and accelerate growth in today's world.
The Big Quote: "Somehow, one of the world's most valuable and and most scalable companies ever created lost touch with customer sentiment and customer needs. And I think that's the real story here."
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