ServiceNow's Dave Wright Shares AI Innovation Insights | Cloud Wars Live
In this special episode of Cloud Wars Live, Bob Evans talks to Dave Wright, chief innovation officer, ServiceNow. They discuss the significant transformations and evolving roles driven by AI and digital innovation, drawing insights from ServiceNow's recent Knowledge24 event in Las Vegas
Cloud Wars Live with Bob Evans · Bob Evans, Dave Wright, servicenow, people, ai, business, dave, customers, technology, partners, transform, starting, years, interesting, mindset, service, transformation, build, digital, data, conversations, models
Audio is streamed directly from the publisher (pscrb.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
AI Frontiers
The Big Themes:
- Shift from digital to AI transformation: There's been a significant evolution in the focus of businesses from digital transformation to AI-driven innovation. Initially, companies aimed to enhance their existing digital processes using the latest technologies. However, the current emphasis is on leveraging AI to fundamentally transform business operations and create new value.
- Partner ecosystem collaboration: ServiceNow’s strategy involves deep collaboration with a diverse ecosystem of partners such as Accenture, NVIDIA, Hugging Face, and Microsoft. By integrating NVIDIA's AI capabilities or Microsoft's Copilot features, ServiceNow can offer more robust and versatile tools to its clients. This collaborative approach helps businesses adopt AI more effectively.
- Importance of taking the first step: Wright stresses the significance of starting the AI journey. While the potential of AI is vast, the initial step is often the hardest, and people get bogged down in pontificating and debating possibilities. Businesses are encouraged to begin their transformation process to explore and realize the opportunities AI presents.
The Big Quote: "Every month, [AI] opens up more and more possibilities. And I think that's the mindset that you need . . . you don't need to be thinking, 'How can I do what I did before better?' You need to be thinking, 'How can I do now what I could never do before?'"
Visit Cloud Wars for more.