Season 3 · Episode 17
What meaningful, intentional client feedback programs can do for law firms
Clarity · Bill Josten
August 31, 202240m 30s
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Show Notes
In the latest podcast available on the Thomson Reuters Institute channel, we speak with Elizabeth Duffy, Senior Director of Global Client Services at the Thomson Reuters Institute, about law firms' efforts to proactively seek out their clients' thoughts and attitudes in a formal client feedback program.