Ep016 - Implementation Failure Detection & Avoidance
CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences. In this episode we discuss: - Who's the Alpha? - Documentation (oh yeah, we're going there AGAIN) - Team composition, inclu
CJ & The Duke · Robert "The Duke" Fedoruk & Cory "CJ" Wesley
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Show Notes
CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.
In this episode we discuss:
- Who's the Alpha?
- Documentation (oh yeah, we're going there AGAIN)
- Team composition, including allocation of the various resource types & time zone shenanigans
- Low value "best practice" focus
- Scope creep and project changes
- The Project Manager's scope
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media