Can Your Culture Handle People Who Aren't At Their Best?
Change Insurance · Risk Placement Services
Audio is streamed directly from the publisher (traffic.libsyn.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Like it or not, most people don't wake up excited to talk to their insurance agent.
Building your agency's awareness around that simple fact can have a dramatic impact on those interactions.
When you're prepared for the worst it becomes easy to exceed expectations and deliver a positively unexpected experience.
The first step is not letting your staff think everyone likes insurance more than they do.
Bradley Flowers, Founder of Portal Insurance and Co-Host of the Insurance Guys Podcast, talks about how intentional his agency is approaching those conversations.