Trust Your Hunch: Balancing Data and Instincts in Decision Making
Catalyst · Launch by NTT DATA
Audio is streamed directly from the publisher (rss.art19.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
A viral video of Jeff Bezos talking about hunches sparks a conversation between Gina and Chris in this week’s episode. Bezos shared how he listened to his gut over the data presented, with positive results. Gina and Chris respond by discussing the principle of being data-informed rather than data-driven, and when to challenge the evidence and instead trust your instinct. They share wisdom on how KPIs can become problematic, and how every phase of product development and customer experience requires a unique blend of objective and subjective decision-making.
Links:
The LinkedIn viral video of Bezos
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.