Episode 265
Getting Vaccinated: On the Design Barriers to Getting Your COVID Shot
Catalyst · Launch by NTT DATA
January 26, 202130m 2s
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Show Notes
The goal of the vaccine rollout is to first protect the most vulnerable in society. But what happens when the system keeps out those who need it most? Rich walks us through his frustrating experience navigating New York’s vaccine website. He breaks down the design barriers causing accessibility issues and offers fixes to reduce friction in the process.
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Topics
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