Enhancing Convenience: On Improving The Customer Journey From Day One
Catalyst · Launch by NTT DATA
Audio is streamed directly from the publisher (rss.art19.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI
This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.
Links:
From Vegas to Tokyo: Standouts from CES and Tokyo Automotive World
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.