Episode 46
Michele Hansen on Customer Interviews and Deploying Empathy
Joy Heron talks with Michele Hansen about customer interviews
CaSE: Conversations about Software Engineering
October 4, 202149m 20s
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Show Notes
Joy Heron talks with Michele Hansen about customer interviews
- Deploy Empathy
- Practical Empathy by Indi Young
- Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
- The User Experience Team of One by Leah Buley
- Inspired by Marty Cagan
- The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
- Clayton Christensen books
- Lean Customer Development by Cindy Alvarez
- Brené Brown
- Deploy Empathy Newsletter
- Software Social Podcast
Topics
ProductCustomer InterviewsUser ResearchEmpathy