Episode 40
Alex Bramley on The Art of SLO, Part 1
Alex Bramley talks to Sven Johann about the basics of service level objectives
CaSE: Conversations about Software Engineering
April 19, 20211h 10m
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Show Notes
Alex Bramley talks to Sven Johann about the basics of service level objectives
- SRE Workbook
- Implementing Service Level Objectives by Alex Hidalgo
- The Calculus of Service Availability
- Art of SLO Workshop)
- Google Customer Reliability Engineering blog
- Consequences of SLO violations
- Applying the escalation policy
- An example escalation policy
Chapters:
- 00:00:15 Welcome and intro
- 00:02:14 Terminology: SLI, SLO, SLA
- 00:09:05 Cost of a (cloud provider) outage
- 00:11:22 Reliability and customers happiness
- 00:20:19 Error Budgets
- 00:26:31 100% reliability is the wrong target
- 00:37:44 Collecting data
- 00:54:31 Latency SLIs
- 01:09:53 Outro
Topics
sloslislareliability