CarePoints

Podcast Episode Summary In this episode of CarePoints, host Kenny Schiff sits down with Lone Star Communications' clinical experts—Regina Wysocki, Elsie Gori, Mark Vines, and Kim Caraway. Together, they explore how nurse informaticists are helping hospitals integrate mobile technology to reduce clinical burden, improve workflows, and enhance patient outcomes. The conversation highlights real-world experiences, the importance of involving clinicians early in the adoption of technology, and the exciting future of nursing technology, including AI-driven documentation and mobile-based EHR access. This Episode's Guests Regina Wysocki, MS, RN, NI-BC, CPHIMS, SHIMSS, is a healthcare informatics thought leader with deep expertise in technology implementation and adoption, change management, strategic partnerships, and data analytics. Known for collaborative leadership and team-building skills, Wysocki is currently pursuing a Doctor of Nursing Practice (DNP) at UT Tyler, with graduation anticipated in May 2026. An active contributor to professional organizations, Wysocki is a member of HIMSS, ANIA, and TONL, and holds certifications in Nursing Informatics (AACN) and CPHIMS. Connect: LinkedIn Mark Vines, MSN, RN, is a Nurse Informatics Specialist and healthcare IT leader with more than 15 years of experience aligning clinical workflows with innovative technology to improve patient care, staff efficiency, and operational outcomes. A registered nurse and healthcare technologist, Vines brings a unique perspective in translating clinical needs into scalable digital solutions, with expertise spanning EMR implementations (Epic, Cerner, PulseCheck), clinical systems strategy, change management, and large-scale training across 40+ hospitals. Currently serving as Secretary Chair for the Houston HIMSS chapter, Vines is an active contributor to advancing the health informatics and technology community. Connect: LinkedIn Elsie Gori, RN, is a Nurse Informaticist with extensive experience in facility-based clinical informatics, CPOE, and surgical services. A registered nurse with a background in intermediate critical care, ICU, PICC services, and med-surg, Gori brings both breadth and depth of clinical expertise to their informatics work. With years of experience in hospital and clinical settings,and semiconductor research and development, Gori offers a unique perspective that blends critical thinking, technological insight, and hands-on patient care. Connect: LinkedIn Kim Caraway, MSN, RN, is an accomplished healthcare leader and now works as a nursing informatics specialist for Lone Star Communications. Her career includes serving as Chief Nursing Officer and Chief Operating Officer for multiple hospitals. Caraway brings extensive experience in both clinical and administrative leadership. She has a strong focus on patient safety and healthcare information technology, reflecting her commitment to advancing healthcare delivery and outcomes. Caraway holds a Master of Science in Nursing from The University of Texas at Arlington and is passionate about leveraging technology to enhance patient care and operational efficiency. Known for her collaborative and innovative leadership style, she is recognized as a respected voice in the healthcare sector and an advocate for using informatics to improve both patient and staff experiences. Connect: LinkedIn Key Takeaways Nurse informaticists bridge the gap between clinicians and IT, ensuring technology supports patient care. Mobile technology streamlines workflows, saves time, and keeps nurses closer to the bedside. Early nurse involvement in tech rollouts boosts adoption and usability. Alarm fatigue remains a challenge, driving innovation in smarter notification strategies. Future innovations like AI and mobile EHR access promise to simplify documentation and improve decision-making.

Podcast Episode Summary This conversation explores how Lone Star Communications is evolving its technology leadership during a pivotal phase of growth. CTO Dan Baxter discusses how he balances deep engineering involvement with strategic planning. He shares his early passion for technology, why Lone Star's "friends and family" culture drew him in, and how employee ownership strengthens innovation from the ground up. Looking ahead to 2025–2026, Dan highlights sibling companies, ProMobix and Alairo Solutions, and their clinical mobility tools and AI‑driven fall prevention technology, designed to transform clinical workflows and deliver meaningful value to caregivers. This Episode's Guest Dan Baxter is a seasoned technology leader known for blending hands‑on engineering with strategic vision. With deep experience across cloud architecture, software development, analytics, and high‑performance engineering teams, he focuses on building technology that genuinely works for the people using it. His background working with healthcare communication systems—and his long‑standing collaboration with the Lone Star family, gives him a unique perspective on how legacy infrastructure and future innovation intersect. Connect: LinkedIn Key Takeaways Culture as competitive advantage: Lone Star's team‑first, relationship-driven environment helps accelerate adoption, collaboration, and creative problem‑solving. With aligned incentives and shared outcomes, teams think more holistically about efficiency, quality, and long‑term value. Today's biggest gains come from AI augmenting—not replacing—skilled professionals. Trust comes from not just meeting standards but proving it through evidence and consistent practices. Clinical mobility, analytics, and AI fall prevention unified in one ecosystem will help caregivers act faster and more confidently. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary: In this episode of CarePoints, Kenny Schiff speaks with Jeremy Dye of Willis Knighton Health about building a comprehensive and sustainable fall prevention program in an inpatient rehabilitation setting. With over 26 years as a physical therapist, Jeremy explains why falls remain one of the most preventable yet damaging adverse events in healthcare, especially among neurologically impaired patients. The conversation explores how Willis Knighton moved beyond traditional tools like bed and chair alarms to adopt a multidisciplinary, tailored approach supported by predictive AI technology. Jeremy discusses the organization's journey with Ocuvera's sensor-based system, including staff adoption challenges, alarm fatigue concerns, and the importance of continuous data review. This Episode's Guest: Jeremy Dye is a licensed physical therapist with over 26 years of clinical experience across acute care, outpatient, and inpatient rehabilitation settings. He currently serves as the Performance Improvement and Safety Coordinator for Physical Medicine & Rehabilitation at Willis -Knighton Health in Shreveport, Louisiana. In his leadership role, Jeremy focuses on patient safety, quality improvement, and fall prevention—particularly for neurologically complex and cognitively impaired patients. Known for his data-driven mindset and collaborative approach, he has helped lead a multidisciplinary fall-prevention program that has achieved significant, sustained reductions in patient falls through thoughtful process design, staff engagement, and predictive AI technology. Connect: LinkedIn Key Takeaways Falls are the most common preventable adverse event in healthcare—and prevention requires constant vigilance Effective fall prevention must be multidisciplinary, involving nursing, therapy, and leadership Traditional tools like bed and chair alarms are helpful but insufficient on their own Predictive AI can alert staff before a patient attempt to stand, reducing unassisted falls Staff buy-in is driven by education, transparency, and real-world success stories Alarm fatigue can be minimized through flexible, patient-specific alert settings Continuous data review and feedback loops are essential for sustained success Technology enables results—but people and process make them stick Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this episode of CarePoints, host Kenny Schiff sits down with Gina Brody, Principal Product Manager at Rauland, and Tessa McAuley, Clinical Solutions Specialist at Lone Star Communications, to discuss the evolving landscape of hospital safety and communication. They explore pressing challenges like active shooter threats, workplace violence, and delayed Code Blue response times—and how technology is stepping up to meet these demands. From automation and system integration to RTLS badges and real-time analytics, Gina and Tessa share insights on creating smarter workflows that protect both patients and staff. This Episode's Guest: Gina Brody is the Principal Product Manager at Rauland, where she has spent the past decade shaping innovative healthcare communication solutions. With extensive experience in healthcare software, Gina is a recognized subject matter expert and thought leader in patient and staff safety technologies. Her work focuses on integrating systems, customizing workflows, and driving product strategies that improve outcomes in acute care environments. Connect: LinkedIn Tessa McAuley is a Clinical Solutions Specialist at Lone Star Communications, bringing deep technical expertise in Rauland's Responder systems. A former Rauland employee, Tessa now works as part of Lone Star's 17-member clinical team, supporting implementations and service for healthcare facilities nationwide. She collaborates closely with hospitals to optimize workflows, enhance emergency response, and leverage technology for safer, more efficient care delivery. Connect: LinkedIn Key Takeaways Automation reduces delays in emergency response by eliminating manual steps and ensuring the right team is notified instantly during Code Blue and other critical events. Integration is essential for hospital safety, connecting nurse call systems, overhead paging, and duress alerts into a unified workflow that improves communication and outcomes. RTLS technology enhances staff protection and efficiency, enabling real-time location tracking, automatic call cancellation, and wearable duress buttons for immediate assistance. Customization drives better workflows, allowing hospitals to tailor alerts, escalation paths, and communication protocols to their unique environment and patient care needs. Analytics and reporting close the loop on safety, providing actionable insights into response times, resource allocation, and process gaps for continuous improvement. Leveraging existing infrastructure saves cost and accelerates adoption, enabling hospitals to upgrade safety systems without full-scale replacements. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this CarePoints episode, host Kenny Schiff talks with Amy Clodfelter, Health Informatics Strategy & Solutions Leader at McLeod Health, about tackling alarm fatigue in hospitals. Amy shares her experience with alarm management, bed exit alerts, and the impact of nuisance alarms on patient safety and nursing workflows. They discuss real-world strategies, data-driven interventions, and socio-technical factors that shape sustainable improvements. This conversation offers practical insights for healthcare leaders, nurses, and informatics professionals focused on safer, more efficient care. This Episode's Guests Amy Clodfelter Amy Clodfelter is a healthcare leader with over 25 years of nursing experience and 15 years in informatics. She holds a doctorate in Health Informatics and currently serves as Health Informatics Strategy & Solutions Leader at McLeod Health, where she drives telehealth, alarm management, and workflow optimization. Her work focuses on reducing alarm fatigue, improving patient safety, and implementing data-driven interventions that maintain fall prevention while minimizing nuisance alerts. Clodfelter, Amy D. "Improving Alarm Management Practices." CIN: Computers, Informatics, Nursing, 28 May 2025, https://doi.org/10.1097/cin.0000000000001324. Improving Alarm Management Practices Wireless Bed Exit Alerts on Medical-Surgical Units: https://journals.lww.com/cinjournal/fulltext/2025/08000/improving_alarm_management_practices__wireless_bed.6.aspx Connect: LinkedIn Key Takeaways Frequent, non-actionable alerts overwhelm clinicians, slowing response times, and risking missed critical events. Nuisance alarms, false positives, and generic thresholds are major contributors. Effective strategies require thoughtful workflow design, targeted escalation for bed exit alerts, and socio-technical approaches that consider people, processes, policies, and technology. Collecting and analyzing alarm data enables informed changes without compromising safety. Success depends on frontline engagement, governance, and executive sponsorship for sustainable improvements. Emerging technologies like AI, predictive analytics, and telehealth promise smarter alarm customization and extended practices for remote patient care. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary This episode of CarePoints explores what makes healthcare technology adoption successful, and it's not just the tech. Host Kenny Schiff and guest George Weldon Jr. discuss how authentic relationships, stakeholder engagement, and outcome-focused strategies create lasting impact. From building trust with vendors to navigating procurement and IT hurdles, they share practical advice for vendors and leadership insights for healthcare executives. If you want to improve patient care, reduce workflow friction, and foster long-term partnerships, this conversation is packed with actionable takeaways. This Episode's Guest George Weldon Jr Former Vice President of Operations at Westchester Medical Center Health Network. George Weldon Jr. is a transformational healthcare leader with nearly 20 years of experience, including 15 years in leadership roles. His career spans analytics, innovative technologies, and enterprise-level operations, reflecting a unique blend of clinical insight, technical fluency, and strategic vision. George has led multi-site health systems, acute care hospitals, and technology-driven environments through cultural evolution, operational turnarounds, and major capital projects—always with a focus on patient- and people-centered outcomes. Known for pairing precision with empathy, he has driven measurable improvements in quality, efficiency, and financial performance while fostering collaboration across clinical, IT, and operational teams. Connect: LinkedIn Key Takeaways Healthcare organizations prioritize measurable improvements in patient care, safety, and efficiency, not flashy features. Vendors must clearly demonstrate the value and impact of their solutions. Successful technology implementation starts with trust and authentic engagement. Vendors who listen, build coalitions, and understand organizational goals outperform those focused only on transactions. Leaders must observe team dynamics, include diverse stakeholders, and foster collaboration to ensure smooth adoption and cultural alignment. Vendors who spend time understanding real workflows and pain points earn trust and design better solutions, an often-overlooked strategy for long-term success. Post-implementation, regular check-ins and governance meetings with vendor partners are essential to optimize workflows, track KPIs, and maintain momentum. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this CarePoints Podcast episode, host Kenny Schiff sits down with Allen Foucht, BSN, RN, CLSSMBB, Senior Engagement Consultant at Midmark Consulting, to discuss the critical role of Real-Time Location Systems (RTLS) in modern healthcare. Drawing from Allen's nursing background and frontline experience, the conversation explores how RTLS has evolved from asset tracking to a must-have solution for staff safety, duress alerts, and workflow optimization. They delve into how Bluetooth Low Energy (BLE) and hybrid RTLS technologies are reducing costs, enhancing adoption, and creating safer environments for both patients and caregivers. The episode highlights why facility-wide duress systems are no longer optional in addressing workplace violence and ensuring nurse well-being. This Episode's Guests Allen Foucht, BSN, RN, CLSSMBB Allen Foucht is a seasoned healthcare professional and Senior Engagement Consultant at Midmark Consulting. Before moving into consulting, he served as an RN in high-pressure environments, including the emergency room and ICU, where he gained first-hand experience with clinical workflow, patient transport, and frontline safety challenges. At Midmark, Foucht helps hospitals and health systems implement Real-Time Location Systems (RTLS) that go beyond simple asset tracking, designing solutions that support staff duress, improve workflow efficiency, enhance safety, and elevate patient care. His expertise is rooted in both the practical realities that nurses face and the evolving RTLS technologies, such as Bluetooth Low Energy (BLE) and hybrid sensor platforms. Foucht is passionate about helping institutions adopt RTLS with full facility coverage—so staff feel protected everywhere in the hospital. He believes in deploying technology in ways that are intuitive for caregivers, driving adoption, and enabling safer environments for everyone. Connect: LinkedIn Key Takeaways Workplace violence in healthcare is rising, making staff safety and duress systems essential. RTLS has evolved from asset tracking to a critical tool for staff safety, workflow efficiency, and patient care. Facility-wide RTLS coverage is vital—partial deployments erode trust and leave staff vulnerable. BLE and hybrid RTLS technologies reduce costs, speed deployment, and improve precision. Adoption depends on ease of use and addressing privacy concerns by focusing on workflow benefits. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

In this episode of CarePoints, host Kenny Schiff speaks with Rob Gorelik, Senior Product Manager at Rauland, about the company's legacy and innovation in education and healthcare communications. Rob shares his experience leading the development of Telecenter, a platform widely used in schools and increasingly in hospitals. The conversation explores Rauland's evolution from its early days in radio to becoming a leader in safety and communication technology, with a strong focus on enhancing security in learning environments. This Episode's Guests Rob Gorelik Senior Product Manager at Rauland Robert Gorelik is a Senior Product Manager with over 11 years at Rauland, where he leads the development and lifecycle management of Telecenter — cutting-edge solutions designed to improve school safety. His work spans product innovation, customer application support, and strategic sales enablement. With a deep understanding of the K–12 landscape, Robert is committed to delivering technology that helps schools create safer, more secure learning environments. Connect: LinkedIn Key Takeaways Rauland's Telecenter platform, originally designed for schools, is now being explored for use in hospitals, highlighting how communication technologies can be adapted across sectors to improve safety and coordination With over 80 years in the industry, Rauland's evolution from radio manufacturing to modern communication systems shows how long-standing companies can stay relevant by continuously innovating to meet current challenges. School and hospital safety are top-of-mind concerns, and Rauland's focus on integrated communication systems directly supports emergency preparedness and real-time response capabilities. Managing a product's full lifecycle, from development to deployment, is extremely important. Ensuring that solutions remain aligned with user needs and technological advancements. Rauland's success is rooted in understanding the unique needs of educators and healthcare providers, reinforcing the value of designing technology with direct input from end users. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

In this episode of CarePoints, Bill Mundt, Deputy CIO of University Health in San Antonio, shares what makes healthcare IT partnerships succeed. He emphasizes that trust, transparency, and responsiveness are essential to building lasting relationships with hospitals. Cybersecurity remains a top concern, as leaders balance innovation with the risks of ransomware and other threats. Mundt stresses that vendors must provide not only technology but also expertise and accountability. At the core of every partnership is patient care, and the best vendors never lose sight of that mission. This Episode's Guest Bill Mundt Bill Mundt is the Deputy Chief Information Officer at University Health in San Antonio, where he leads strategic initiatives that align technology with the mission of advancing patient care. With more than 37 years of IT leadership experience across both military and civilian operations, he has deep expertise in healthcare IT, enterprise infrastructure, and cybersecurity. Known for his crisis management skills and pragmatic problem-solving approach, Bill has overseen the implementation of complex technology solutions that improve organizational efficiency and clinical outcomes. He is recognized for fostering strong vendor partnerships built on trust, transparency, and long-term reliability. At the core of his leadership philosophy is a commitment to ensuring that every technical decision supports the clinicians, staff, and patients who depend on University Health. Connect: LinkedIn Key Takeaways Once trust is broken, it's nearly impossible to repair, making transparency and reliability critical for long-term partnerships. Hospitals need vendors who bring strong service teams, not just polished sales pitches, to build credibility with clinicians and leadership. New solutions must balance innovation with rigorous security standards to protect patients, staff, and hospital systems. Quick, clear communication from vendors strengthens trust and ensures alignment in fast-paced healthcare environments. Every IT decision affects clinicians and patients directly, meaning the best vendors act as true partners in delivering safer, more effective care. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

In this episode of CarePoints, host Kenny Schiff sits down with Lone Star Communications founder and CEO, Ray Bailey, to explore the company's future following its transition to an Employee Stock Ownership Plan (ESOP). From longtime employees who've been part of the journey since day one, to strategic decisions and Bailey's personal mission, discover what truly sets Lone Star apart as a leader in the industry. This Episode's Guests Ray Bailey Ray Bailey, founder and CEO of Lone Star Communications, brings decades of experience in healthcare communications to the company's foundation. Before launching Lone Star in 1991, Bailey spent five years as a district manager at Rauland, a leading provider of integrated communication and safety solutions for healthcare and education. Thirty-four years ago, Bailey drafted the mission statement that continues to be Lone Star's guiding light: "We will deliver the right products to our customers on time, the first time, every time, with no exceptions." He has served on the board of directors for the National Systems Contractors Association since 2003 and is an accomplished pilot, having flown over 200 Angel flights. Connect: LinkedIn Key Takeaways Lone Star Communications is now proudly employee-owned through an ESOP. This transformative move gives employees a direct stake in the company's success and helps preserve its leadership and values for the long term. Lone Star has grown into a trusted industry leader with 285 employees. It continues to make a meaningful impact across healthcare, education, and commercial industries by focusing on safety, communication, and service. Employee empowerment is central to Lone Star's culture and future. Through smart management and technology, the company fosters leadership at every level and ensures employees can make a real impact—and benefit from it. Rather than being acquired, Lone Star chose to expand strategically on its own terms. With multiple acquisitions and a focus on schools and hospitals, the company is poised to double in size and grow its national influence in the coming decade. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

In this episode of CarePoints, Kenny Schiff sits down with healthcare technology leader, Steve Tyler, to discuss why less is more when it comes to clinical communication tools. Learn how aligning technology with real clinician workflows—not just adding more features—can reduce alert fatigue, improve staff efficiency, and enhance patient safety. From the importance of user-centered design to the role of AI and data integration, this episode breaks down what it takes to build healthcare technology that truly supports care teams and drives better outcomes. This Episode's Guests Steve Tyler Formerly CTO at Vocera and Extension Healthcare, and VP at TigerConnect, Tyler specializes in building scalable, user-centered tools that support clinicians and improve care delivery. Passionate about aligning technology with real-world needs, Steve helps organizations design solutions that make healthcare safer, smarter, and more efficient. Connect: Website Key Takeaways Effective healthcare technology should align with clinician workflows, not just add more features—tools must reduce burden and improve patient outcomes. Feature overload is often fear-driven, leading to unnecessary alerts and inefficiency; instead, solutions should be based on real problems and situational awareness. Strong infrastructure is essential, as reliable networks and seamless integration form the foundation for successful clinical tools. User-centered design and product integrity are key, ensuring solutions are built with direct clinician input and only include features that truly add value. AI and data tools hold promise, but must be thoughtfully integrated to support—not replace—clinicians, relying on high-quality data and real-world testing to be effective. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

In this episode of CarePoints, Kenny Schiff chats with the CEO of Ocuvera, Steve Kiene, about the future of fall prevention in hospitals. Learn how predictive technology, staff workflow integration, and solid infrastructure are helping reduce unassisted bed exits by over—and what it means for the future of safer care. This Episode's Guests Steve Kiene - CEO for Ocuvera With a background spanning software, computer vision, hospital tech, and product development, Steve brings both technical expertise and a patient‑centered perspective. His leadership helped build the largest proprietary video dataset of patient room behavior, enabling Ocuvera's AI to achieve significant reductions in falls and real outcomes for hospitals, caregivers, and patients. Connect: LinkedIn Key Takeaways Ocuvera's AI-enabled technology identifies patient movements that signal a likely unassisted bed exit, helping staff intervene before a fall occurs. Successful adoption depends on involving frontline staff early, integrating alerts into existing workflows, and providing ongoing training to build trust and reduce resistance. Predictive tech needs more than just hardware; it relies on strong Wi-Fi, integrated nurse call systems, and proper alert routing. A solid infrastructure is key to reliable performance. Hospitals using predictive systems have cut unassisted bed exits by 60% and saved millions by reducing sitter costs and fall-related penalties, while also boosting staff satisfaction. Ocuvera's platform has potential beyond fall prevention, including pressure injury prevention and rounding compliance. This is just the beginning of smarter, safer care delivery. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 34 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this episode of CarePoints, Kenny Schiff chats with Kassaundra McKnight-Young about how technology is transforming healthcare with real-time data, wearable devices, and innovative solutions. Together, they explore how these advancements improve patient safety, speed up care, and enhance the overall healthcare experience. This Episode's Guests Kassaundra McKnight-Young Healthcare CNIO Industry Principle for Zebra Technologies With 30 years of experience in healthcare, Kassaundra is committed to driving nursing excellence through technology integration, championing patient safety, staff empowerment, and healthcare innovation. Known for her collaborative approach and problem-solving skills, she thrives in dynamic environments where innovation meets real-world application. Connect: LinkedIn Key Takeaways Advancements in technology now allow healthcare professionals to access real-time data, enabling quick responses to patient needs. This ensures faster decision-making and improved care delivery. Wearables such as smartwatches and fitness trackers continuously monitor health metrics like heart rate and sleep patterns. These devices provide valuable insights into a patient's health, allowing for proactive interventions before issues escalate. Telehealth and virtual consultations are growing rapidly, expanding access to healthcare, especially in rural or underserved areas. These solutions allow patients to receive medical attention without the need for travel, saving time and reducing healthcare costs. Automation tools and predictive analytics are being implemented to streamline hospital operations, from scheduling to resource management. These technologies enhance efficiency and contribute to better patient outcomes. By integrating artificial intelligence, machine learning, and advanced data analysis, healthcare systems are becoming more accurate in diagnosing conditions and predicting potential risks, leading to better patient safety and long-term health outcomes. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this episode of CarePoints, Kenny Schiff chats with Donna Montgomery and Kevin Henderson about the company's new StarCare CX program, which focuses on evolving customer experience based on ever-changing industry needs. They discuss how Lone Star is shifting from transactional service to a collaborative, results-driven approach, with an emphasis on proactive support, continuous improvement, and aligning technology with providers' goals. This Episode's Guests Donna Montgomery Chief Clinical Informatics Officer at Lone Star Communications Through advanced healthcare technology solutions, Donna leads initiatives to improve patient care and outcomes. She is passionate about addressing key healthcare challenges and is committed to driving continuous improvement in healthcare organizations through her leadership in Lone Star's customer experience programs. Connect: LinkedIn Kevin Henderson Chief Operating Officer of Lone Star's Arkansas region Kevin is focused on fostering long-term partnerships with clients through proactive engagement and continuous support. He plays a key role in Lone Star's customer experience initiatives, driving the adoption of tailored solutions that improve healthcare workflows, enhance patient care, and deliver measurable results for clients. Connect: LinkedIn Key Takeaways Lone Star's StarCare CX program shifts the company from a transactional model to a more collaborative, results-driven approach. This evolution involves proactive support to ensure solutions align with evolving customer needs and optimize workflows. The program strongly emphasizes understanding and aligning with customer goals, moving away from merely selling products. Lone Star works closely with clients to deliver tailored technology solutions that directly improve organizational outcomes. Key healthcare challenges, such as improving patient experience and reducing falls, are central to the StarCare CX program. Through advanced technology like bed exit alarms and upgraded nurse call systems, Lone Star helps clients meet critical metrics that impact patient care and reimbursement rates. Lone Star's "high-touch" service model ensures customers receive continuous, hands-on support. Frequent communication and in-depth understanding of client challenges enable Lone Star to provide solutions that address both immediate and long-term needs. The program focuses on continuous improvement, with an emphasis on delivering measurable outcomes. This approach ensures that Lone Star stays engaged with clients, making adjustments as needed to improve customer care and operational efficiency. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Episode Summary In this episode of CarePoints, Kenny Schiff chats with Patti Artley and Amy Ricords about the challenges and successes of hospital technology adoption. They emphasize involving frontline staff in tech decisions, bridging gaps between purchasing and implementation, and the importance of thorough planning and ongoing education. The episode also explores the potential of data integration and AI in enhancing patient care and hospital efficiency. This Episode's Guests: Amy Ricords Vice President of Customer Relationship Peak Outcomes Amy's expertise lies in understanding client challenges and ensuring that technology solutions enhance patient care and operational efficiency. Passionate about the transformative potential of AI in healthcare, she is dedicated to balancing technological advancements with streamlined processes to improve outcomes for both patients and clinicians. Connect: LinkedIn Patti Artley Chief Clinical Officer and Chief Nursing Officer at Medical Solutions Patti's leadership is characterized by a commitment to evidence-based practices and the advancement of healthcare quality through innovative solutions. She is a strong advocate for enhancing data integration within healthcare systems, emphasizing the importance of collaboration with health information experts to drive meaningful improvements in patient care and clinical workflows. Connect: LinkedIn Key Takeaways Involving frontline staff in identifying challenges and solutions is crucial for successful technology adoption, as it ensures the tech addresses real needs. Clear communication between purchasing and implementation teams prevents disconnects that can hinder success. Dedicating significant time to planning (60%) over implementation (10-20%) leads to better outcomes and smoother rollouts. Continuous training and collaboration with vendors are essential for effective, sustained technology use. This ongoing partnership helps adapt to updates and ensures tech solutions remain beneficial long-term. Establishing clear metrics before implementation is critical for tracking ROI and assessing effectiveness. Better data integration optimizes patient care and operational efficiency by allowing systems to work cohesively. Involving health information experts can enhance interoperability, maximizing technology's potential. Technology alone doesn't transform healthcare; effective integration and thoughtful utilization are what drive meaningful change. By focusing on strategic use, hospitals can maximize technology's impact on patient care. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation

Podcast Episode Summary In this episode of CarePoints, Kenny Schiff chats with Guy Meger, Elaine Bridge, and Tim O'Malley about the challenges of implementing new at-home technologies to prevent falls in elderly patients. They discuss the critical need for seamless integration of these technologies into daily routines and the importance of training patients and caregivers to maximize their effectiveness. The conversation also highlights the role of data analytics in monitoring patient safety and the ongoing evolution of fall prevention strategies within healthcare settings. ### This Episode's Guests Guy Meger Vice President and Head of the Vayyar Care Business unit, Vayyar Focusing on leveraging data analytics and wearable technologies, Meger has led initiatives that transform healthcare practices through continuous monitoring and predictive insights. His work aims to bridge the gap between cutting-edge technology and practical healthcare applications, enhancing both patient outcomes and operational efficiency in clinical settings. Connect: LinkedIn Elaine Bridge Principal Consultant, Over the Bridge Consulting, LLC She has dedicated much of her career to improving patient care, focusing on safety, quality, and operational efficiency in healthcare settings. Her passion for patient advocacy and nursing excellence has shaped her approach to leadership, driving her efforts to create better outcomes for both patients and healthcare staff. Connect: LinkedIn Tim O'Malley Vice President and Division Manager of TPC Systems healthcare unit, TPC Systems With extensive experience in leading health tech organizations, O'Malley has been instrumental in developing and implementing cutting-edge solutions that improve clinical workflows, patient care, and overall hospital efficiency. He is dedicated to using technology to enhance healthcare delivery and drive more effective, patient-centered outcomes in clinical settings. Connect: LinkedIn ## Key Takeaways By utilizing wearable devices, telemonitoring, and advanced AI algorithms, healthcare providers aim to reduce fall risks for patients, particularly those in high-risk groups like the elderly. These technologies allow for continuous monitoring and predictive analytics, providing real-time insights that can inform fall prevention strategies. Successful implementation of these technologies requires more than just equipment—it hinges on proper staff training and ensuring patient education. When staff members understand how to use technology effectively, and patients are informed about its benefits, fall prevention efforts are significantly enhanced. Proper adoption across both ends is key to maximizing the effectiveness of tech-driven interventions for safety improvements. Challenges like infrastructure limitations and alarm fatigue can hinder the efficacy of these technologies. Many healthcare facilities may not have the resources to support the integration of advanced systems, and constant alerts can overwhelm staff, reducing the response to critical events. Finding a balance between technological integration and operational feasibility is critical to success. Collaborations between tech developers, healthcare providers, and data scientists are essential for refining these systems. By leveraging real-world data and continuous learning from AI algorithms, healthcare teams can create a more targeted, responsive approach to fall prevention. Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this episode of CarePoints, Kenny Schiff chats with Stryker's Peter Kraslawsky and Lone Star Communication's Jonathon Murphy, where they discuss the integration of Stryker's Vocera wearable communications platform with Rauland's educational platform, Telecenter U—an integration that aims to enhance communication and life safety in educational institutions. Their discussion covers the features, benefits, and use cases of the integration, as well as the future of the Vocera solution in schools. This Episode's Guests Peter Kraslawsky Manager - Strategic Partnerships, Stryker Peter is a seasoned professional at Stryker, where he leverages his extensive expertise in healthcare and educational technology and solutions to drive innovation and improve patient outcomes and school safety. With a strong background in product development and strategic management, Peter has successfully led numerous projects that enhance operational efficiency and support healthcare and educational professionals. His dedication to excellence and passion for advancing medical technology make him a valuable asset to Stryker, the healthcare and education industries. Connect: LinkedIn Jonathon Murphy Technology Innovation Specialist, Lone Star Communications Jonathon began working for Lone Star in 2000 and has worked in almost every department—starting in installation, then as a service technician, and eventually in IT. As a service technician and system programmer, he gained valuable experience in building direct customer relationships, which led to a position as an education sales representative and his current role as a technology innovation specialist. Key Takeaways Lone Star's integration of Vocera with Rauland's Telecenter U provides a comprehensive solution for communication, emergency response, and security in educational settings, addressing the limitations of traditional communication and life safety platforms. The Vocera solution offers voice-enabled communication and mobility, allowing teachers and staff to initiate lockdowns and emergency protocols from anywhere within the school. The future of Vocera solutions in education involves streamlining workflows, integrating various communication modalities, and enhancing security measures to create a comprehensive fabric of protection for teachers and students. The partnership between Stryker and Lone Star Communications offers a cost-effective and flexible solution that covers multiple communication needs in educational institutions, providing a one-size-fits-all approach to communication and emergency response. Chapters [00:23] Introduction to the Stryker-Lone Star partnership [02:15] Exploring the Vocera solution for education [03:20] Vocera vs. traditional communication and life safety platforms [05:52] Integration of Vocera and Telecenter U for emergency communication [08:27] Examples of voice-enabled mobility and lockdown initiation [12:58] Capabilities and advantages of Vocera over walkie-talkies [14:04] Comprehensive communication solutions for educational institutions [15:56] The four pillars of security and the future of Vocera [18:27] Built-in voice command scenarios [21:00] How to find out more about Stryker and Vocera Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 32 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.

Podcast Episode Summary In this episode of CarePoints, Kenny Schiff interviews digital health specialists John Elms and Brian McAlpine about the role of middleware and clinical communication and collaboration (CC&C) in the hospital enterprise. They explore the evolution of connected devices and workflows, the challenges in managing medical device alarms and alerts, and the impact of accidental architecture in healthcare organizations. Also discussed is the intersection of CC&C and patient engagement, the future of nurse call systems in an EHR-centric universe, and the potential for a single comprehensive platform for communication in healthcare. ### This Episode's Guests John Elms Strategic Adviser, Meerkat Technologies Co-founder of Connexall USA and former Chief Product Officer at TigerConnect, John is an accomplished executive with over 25 years of leadership experience in the high tech industry. His career spans various roles, including CEO positions at public and privately held companies, venture backed startups and his own entrepreneurial ventures. Connect: LinkedIn Brian Mcalpine Digital Health Consultant, Cirkel Consulting Group Brian McAlpine has spent most of his 30-year career assisting innovative startups with developing and taking to market solutions focused on the provider side, primarily in acute care. His career has been focused on developing new markets in healthcare IT including device data integration, connectivity workflows, alarm management, clinical surveillance, clinical communications, patient engagement, and medical devices segments. Connect: LinkedIn ### Key Takeaways Middleware and CC&C play a crucial role in the hospital enterprise and have evolved from bridging systems like nurse call and telemetry to enabling clinical workflow on smartphones and other devices. Progress in managing medical device alarms and alerts has been limited due to manufacturers' reluctance to cede control of workflow and integration. "Accidental architecture" comes from the lack of a comprehensive design and planning process, and has resulted in complex and unmanageable integrated systems in healthcare organizations. There is a need for a comprehensive platform that combines messaging, patient engagement, and all forms of communication in healthcare. The future of nurse call systems in an EMR-centric universe depends on regulatory changes and the ability to integrate with IP-based patient engagement systems. Patient engagement technologies are becoming increasingly important, both inside and outside the hospital, and may impact the future of CC&C and nurse call systems. ### Chapters [00:25] Introductions [01:05] The evolution of middleware and CC&C in hospitals [04:45] A tug of war between customers' and manufacturers' needs [06:55] Impact and challenges of "accidental architecture" [12:00] Epic-centric alarm and alert presentations [15:00] The obstacles facing standalone middleware [19:15] Mid-term prospects and the role of building automation systems [22:15] The need for more patient engagement [28:15] Towards a comprehensive platform Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare industry. For over 32 years, Lone Star Communications has been focused on transforming healthcare through innovation and empowering improved caregiver and patient experiences.

Episode Description In today's episode, Kenny Schiff sits down with Myron Wallace, founder of Cirkel Consulting Group, and discusses the challenges healthcare organizations face when integrating new mobile devices into their facilities. Myron provides insights into the differences in implementation between iPhones and purpose-built devices such as Zebra and Spectralink, the special technology requirements of a hospital environment, and how organizations without the proper infrastructure in place can prepare themselves for a secure and effective rollout. Episode Summary In this episode of CarePoints, Kenny Schiff chats with Myron Wallace, founder of Cirkel Consulting Group, about mobile device integration in healthcare. They discuss the challenges and considerations in selecting and deploying mobile devices, particularly iPhones and purpose-built devices. They also explore the shortcomings of Epic in collaboration and communication and the importance of integrating alarms and notifications from various systems. Myron emphasizes the need for organizations to assess their readiness, consolidate technologies, and have a clear roadmap for device and platform selection. He also highlights the value of working with experienced consultants in the healthcare industry. The Episode's Guest Myron Wallace Founder & Principal Consultant, Cirkel Consulting Group Myron has been at the forefront of revolutionary business solutions for over 20 years. He has led teams to build technologies that have enabled tech start-ups to launch into the market, changed how businesses operate, and transformed how they communicate both internally and with their customers. His career spans product leadership experience within start-up and hyper-growth technology firms, such as TigerConnect, Alianza, consultant for various unified communications providers, and Halo Health. He's a Senior Director and Product Line Executive at TigerConnect, where he drives the innovation of next-generation collaboration products for healthcare clients while continually optimizing product development and implementation practices and processes. Connect: LinkedIn Key Takeaways Mobile device integration in healthcare requires careful consideration of the existing internal network before selecting the next device and platform. Integrating alarms and notifications from various systems is a complex, often overlooked challenge. Purpose-built devices, unlike iPhones or Android, offer advantages in healthcare environments such as durability and specialized features. Organizations should assess their readiness and be prepared to consolidate technologies and have a clear roadmap for device and platform selection. Consolidation, workflow optimization, and vendor consolidation are crucial for the new enterprise. Getting help from healthcare integration experts can ensure successful device integration and infrastructure management. Chapters [00:00] Introduction [00:58] Mobile Device Integration Journey [06:35] Challenges with iPhone and Purpose-Built Devices [07:57] Device Management and Infrastructure [09:21] Considerations for Sustainable Solutions [10:17] Challenges with Purpose-Built Devices [11:14] Voice Calling Capabilities and Enterprise Communication [12:42] Complexities of Healthcare Architecture [13:36] Shortcomings of Epic in Collaboration and Communication [15:02] Consolidation and Workflow Optimization [18:24] Hybrid Approach and Vendor Consolidation [20:49] Considerations for the New Enterprise [22:12] Operationalizing Devices and Infrastructure [23:41] Getting Help from Healthcare Integration Experts [24:11] Introduction to Cirkel Consulting Group [25:38] Conclusion Connect with Lone Star Communications Follow us on YouTube and LinkedIn. Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare industry. For over 33 years, Lone Star Communications has been focused on transforming healthcare through innovation and empowering improved caregiver and patient experiences.

Episode Description In this episode of CarePoints, host Kenny Schiff sits down with Vizabli's Ron Nelson and Sarah Cannon. They discuss how Ron co-founded Vizabli to address the need for an acute care engagement solution that integrates data from multiple healthcare systems into a single platform that can serve clinical staff, patients and their families. Vizabli's solution goes beyond traditional patient engagement by bringing together digital whiteboards, mobile applications, virtual access to patient rooms, and real-time notifications for family members. Listen to the episode to find out more! Episode Summary Kenny Schiff, Ron Nelson, and Sarah Cannon discuss Vizabli, a company that offers an acute care engagement solution. Ron and Sarah discuss how Vizabli was conceived and its mission to improve communication and engagement in hospitals. They explain that Vizabli's solution goes beyond traditional patient engagement by offering such features as digital whiteboards, mobile applications, virtual access to patient rooms, and real-time notifications for family members. They also discuss current trends in the healthcare industry, including the need for technology to save time and address nursing shortages, the importance of family involvement in care plans, and the consolidation of devices. Sarah explains the process of implementing Vizabli's solution, which involves close collaboration with the hospital and integrators to customize the system according to their needs. Ron mentions that Vizabli is focusing on standardizing their solution and enhancing the capabilities of their digital whiteboards and virtual care models in the coming year. The episode concludes with information on how to learn more about Vizabli. This Episode's Guests Ron Nelson, Vizabli Co-founder and CEO An accomplished, high-performance executive sales and marketing leader, Ron has an established history of success in driving overall company performance in global sales organizations by embedding proactive change, building motivated sales, marketing, and sales operations teams, and generating game-changing business models in competitive markets. Connect: LinkedIn Sarah Cannon, Vizabli VP of Operations Sarah is an experienced business and sales operations manager with a demonstrated history of working in the medical device industry. She is adept at growing small businesses, being agile and working with ambiguity, as well as being knowledgeable in HR, finance, legal, logistics, fulfillment and production. Connect: LinkedIn Key Takeaways Vizabli was created as a result of its founders experiencing a series of communication obstacles while caring for their hospitalized parents. Vizabli's platform adds new layers to traditional acute care engagement, including enhanced patient, family, and clinical engagement that allows real-time visual communication and interactive data display across multiple screens and devices. Vizabli integrates a variety of hospital systems, such as Epic, through the Vizabli platform and disperses the data—schedules, care teams, visual alerts—to digital whiteboards, mobile devices, and other locations. Vizabli's technology addresses staff shortages by saving time, introducing digital whiteboards, getting virtual access into rooms, involving families in care plans, and consolidating devices to save wall space. Vizabli weaves together many elements into an elegant, seamless, customizable presentation, making sure that patients, family members, and the care team all have a consistent level of understanding about a patient's condition and needs. Chapters [00:30] Introduction of Vizabli's Ron Nelson and Sarah Cannon [00:53] Vizabli's origins [03:34] What makes Vizabli's approach to acute care management unique, including patient, family, and clinical engagement [05:00] The many aspects of Vizabli's clinical engagement platform [06:53] Vizabli integrates data—such as schedules, care teams, and visual alerts—from a variety of hospital systems and disperses it to multiple devices and displays [08:10] What's driving current trends in the industry and how Vizabli offers an ideal solution [10:48] A step-by-step look at a typical Vizabli project, from discovery through implementation [13:00] The ongoing conversation between Vizabli and its customers, which allows for ultimate customization [14:12] The special value of Vizabli's presentation: presenting info through "a single pane of glass" [15:18] What's next for Vizabli in 2024 Connect with Lone Star Communications ☑️ Follow us on YouTube and LinkedIn. ☑️ Let us know what topics you would like to hear about on CarePoints with Kenny Schiff by emailing us at [email protected]. CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare industry. For over 32 years, Lone Star Communications has been focused on transforming healthcare through innovation and empower