Inside the Culture Shift Powering Paradise Chevrolet: From People to Profit — and What’s Next | Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac
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Show Notes
Today I’m joined by Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac.
We dive into why she’s doubling down on the world’s first fleet-only service center, her playbook for attracting and keeping Gen Z talent, and the surprising reason she’s handing out Rolexes to her top performers — plus much more.
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Topics:
00:26 What is the Cadillac Champions group?
01:19 Why are 20 Groups valuable?
02:33 How to maintain high fleet sales?
07:55 Best community/employee initiative?
25:39 Managing generational shifts in workplace?
26:46 Current revenue and financial trends?
27:58 Managing a large service department?
31:58 Strategy for Cadillac/EV market?
35:04 Top leadership goal as GM?
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