Finding The 5% of Customers Who Will Increase Your Revenue By 90% w/ Steven Black #BrandBuilderPodcast
Capitalism.com with Ryan Daniel Moran · Capitalism.com
April 16, 201956m 24s
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Show Notes
If you don't brand yourself, your customers will brand you. Max Kerwick talks to Steven Black about social listening, a great tool to begin or improve your ongoing market research processes.
Tune in for some serious advice: your social media channels are not secondary sales channels, engage with your customers! The importance of customer retention, abandoned cart sequences and stop apologizing for being in business.