EP 415 | Director of Operations: Why Interior Designers Need This Role with Amanda Giles

One of the fastest ways to improve your interior design business is to stop forcing yourself to be good at everything. In this episode, Kimberley Seldon talks with Amanda Giles about a pivotal hiring decision that changed everything: bringing on a Director of Operations after multiple unsuccessful attempts to hire an administrator. Amanda explains why this role—focused on structure, systems, and accountability—made such a dramatic difference in efficiency, quality, and growth. By hiring someone with complementary strengths, she was able to step out of daily operational friction and focus on doing better work, not just more work. If you’ve been struggling with admin support that never quite works, or you feel like the bottleneck in your own business, this episode will help you rethink what kind of role your firm actually needs. What you’ll learn in this episode: - Why honesty about your strengths and weaknesses leads to better hiring decisions - How radically simplifying roles creates a stronger business structure - Why understanding the whole business still matters—even when you delegate - How to empower your team with real authority and trust - Why backing up your team builds confidence with clients and vendors Ready to build a business that supports your talent? Join us at Business of Design®. https://businessofdesign.com