EP 122 | Earning and Keeping a Client's Trust with Alex Gourlay
Trust is the elusive ingredient that creates a st…
Business of Design® | Grow a Profitable Interior Design Business with Kimberley Seldon · Kimberley Seldon
July 22, 201942m 12s
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Show Notes
Trust is the elusive ingredient that creates a strong bond between the design professional and his/her client. Clearly defined boundaries and impeccable integrity allow trust to grow as a project moves forward.
In this episode we learn:
- trust is earned in incremental steps, through integrity and clearly defined boundaries
- systems create definable benchmarks by which everyone on a project can measure trustworthiness
- building trust with your clients begins with your website
- honoring all timelines—written and verbal is essential to building trust
- make it easy for your clients to reach you
- ask potential clients why they are renovating/decorating now to uncover the emotional reasons behind the project
It’s time to take control of your business.
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