073: Wes Graham's Primer on Process Improvement
Business Infrastructure - Curing Back Office Blues
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Show Notes
What do peanut butter, gas gauges, coffee, and flat tires have in common? Leave it to Wes Graham to explain. As an Industrial Engineer and Lean Six Sigma Master Black Belt, he uses clever analogies to assert the value of processes and why, if not properly defined or followed, "Everybody will always follow the path of least resistance." In this episode, Wes dons his training hat to offer a crash course on Lean and Six Sigma - two process improvement methodologies rooted in customer-centricity and increasing quality and value. Listen as he takes a complex subject and breaks it down using everyday examples that we can all relate to.