068: Anne Sugar's Hiring to Scale Process
Business Infrastructure - Curing Back Office Blues
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Show Notes
Positioning your company for hyper-growth requires "leveling up" people as well as processes and tools. Many leaders (and investors) interpret leveling up as replacing existing personnel with more qualified people. But the onus is on these leaders to create a culture of continuous education rather than blaming people when things go wrong. In this episode, Anne Sugar, an executive coach for Harvard Business School's Executive Program, provides an in-depth case study of a hiring process she coached an H.R. executive through as she set out to answer four key questions in preparation for expansion.