Chatbots and business
We explore how AI chatbots are changing the way businesses are run.
Business Daily · BBC World Service
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Show Notes
AI chatbots are everywhere at the moment - but how are they being used by business? Business Daily presenter Rick Kelsey heads to one of the world's financial hubs, Canary Wharf in London, to find out how this technology is changing jobs.
Sarah Kunst, the managing director of Cleo Capital, which invests in tech companies in San Francisco, tells us how some start-ups are using AI bots to deep search the internet, but also about her concerns with misinformation.
Chante Venter is from Wise Move, a removal firm in South Africa. She has recently started using the chatbot for communication with customers and says that it's helping her team enjoy their work more. Rochelle Garrad from Chards, a coin and bullion dealer in Blackpool in the north west of England, talks about how chatbots can create content like blogs and YouTube scripts very quickly, but sometimes less accurately.
Producer / presenter: Rick Kelsey Image