Everyone is a Customer
Business Brain – The Entrepreneurs’ Podcast
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Show Notes
Dave Hamilton and Shannon Jean open episode 634 of the Business Brain podcast by sharing personal updates and diving into a frustrating customer service story from Shannon. He explains his negative experience with Bluehost, a company he used for domain management. After being hacked and receiving poor support with constant upselling, he moved his sites elsewhere but left domains with Bluehost, which later caused major DNS issues. Bluehost reset his DNS records after ending his hosting plan, leaving his business offline for days and requiring a tedious domain transfer process. Dave empathizes and recommends Cloudflare as a better DNS and registrar solution.
The conversation transitions into a key business principle: everyone is a customer — not just those who buy from you. They emphasize that employees, suppliers, vendors, attorneys, accountants, and delivery drivers should all be treated with the same attention and care as paying customers. Building good relationships and being kind leads to better service, loyalty, and faster support when needed. Shannon encourages business owners to show appreciation, stay in regular communication, and make positive impacts on everyone around them. They close by urging listeners to adopt this mindset and share their experiences.
- 00:00:00 Business Brain – The Entrepreneurs’ Podcast #634 for Wednesday, March 26th, 2025
- March 26th: Live Long and Prosper Day
- 00:01:11 First official Shannon Wears Shorts day of 2025
- 00:01:37 The Worst Customer Service Experience
- 00:08:22 Dave’s advice: Use Cloudflare Domain Registrar
- 00:10:23 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and upgrade your selling today!
- 00:11:35 SPONSOR: Rogue Amoeba Software makes some of the best Mac Audio software on the planet, and we couldn’t produce BB this way without it! Just visit MacAudio.com/Brain and use code BRAIN to save 20% on anything they make. Download free trials, then buy online to receive the discounted price.
- 00:13:14 Everyone Is a Customer
- Your Employees
- Your Suppliers
- Your Vendors
- Even Your Attorneys
- And, of course, your Customers (aka the people who spend money with you)
- This is an attention game
- 00:21:12 Teach your employees this concept, too
- 00:22:14 Business Brain 634 Outtro
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