Episode 18
BA18 Nonverbal Communications with Joe Navarro
BAs have to act like Sherlock Holmes: They need to pay their attention not only to the spoken words, but also to nonverbal communication. How body language is in meetings important too and what to look for, you will find out in this episode.
Business Analyse Podcast. Wissen was zählt. · Gerstbach Business Analyse
October 30, 201443m 55s
Audio is streamed directly from the publisher (businessanalysepodcast.de) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Communication is key in any business analysis project. Most people believe that words are the communication of the message when, in fact, words make up only 7 percent of the message. Tone of voice and nonverbal communication make up the other 93 percent. As a business analyst, you should be familiar with the positives and pitfalls of common verbal and nonverbal communication. In this episode we speak with Joe Navarro, famous writer and speaker and one of the world’s foremost authorities on reading non-verbal communications.