Season 1 · Episode 48
Customer Centricity, Silo Busting, and Organizational Agility
January 19, 202118m 12s
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Show Notes
Organizations worldwide are shifting their focus toward customer centricity for lots of reasons, including to build loyalty and drive revenue. But an amazing customer experience isn't just about customers. In this episode, Tiffani Bova shares her advice about why organizations need to start by creating a great employee experience.