Providing seamless in-product assistance with AI | Dopt

In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month.

During the conversation, they discuss:

• How Dopt adopted GenAI,
• Multimodal models vs. traditional LLMs,
• Guiding principles for AI-powered UX,
• The biggest technical challenge of developing AI Assist,
• Phil and Karthik's great learnings from building AI products,
• And much more!

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[00:00] Up next: 

[00:51] Episode introduction 

[02:03] Autoblocks: AI Optimization Platform 

[02:56] Phil and Karthik's introduction 

[04:58] How Dopt adopted GenAI 

[11:11] Multimodal models vs. traditional LLMs 

[16:03] All things Dopt AI Assist 

[22:53] Guiding principles for AI-powered UX 

[26:28] The biggest technical challenge in developing AI Assist

[30:03] Phil and Karthik's valuable insights from building AI products

[35:21] AI Assist outcomes: iteration & experimentation 

[36:48] The future of AI Assist 

[39:41] What is AI Assist? 

[42:32] Phil and Karthik's hottest AI take

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Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.

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Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.

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Subscribe to Building With AI:

• Website: https://www.autoblocks.ai/bwai
• X: https://twitter.com/buildingwith_ai

Where to find Phil Vander Broek:

• Linkedln: https://www.linkedin.com/in/philipvanderbroek/
• X: https://twitter.com/philvb

Where to find Karthik Sethuraman:

• Linkedin: https://www.linkedin.com/in/karthikramen/
• X: https://twitter.com/karthikramen

Learn more about Dopt:

• Website: https://www.dopt.com
• LinkedIn: https://www.linkedin.com/company/dopt/
• X: https://twitter.com/usecapitol

Where to find Haroon Choudery:

• Linkedln: https://www.linkedin.com/in/haroonchoudery/
• X: https://twitter.com/haroonchoudery

Learn more about Autoblocks:

• Website: https://www.autoblocks.ai/
• X: https://twitter.com/AutoblocksAI