Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris
Building Trust in Government · Federal News Network | Hubbard Radio
June 29, 202223m 59s
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Show Notes
What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders?
Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris.
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