Season 1 · Episode 6
Communication Hacks for Leadership, Sales, and Video Calls - USER INTERFACES
February 12, 202453m 44s
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Show Notes
In this episode of BABG we dive in to communication and connection, including how to maximise impact on video calls.
- Communication and connection are critical for leadership, influencing others, and achieving goals. The ability to communicate effectively starts with listening and builds rapport.
- Focus communication on creating meaningful connections, not just transactions. Build in opportunities for relationship building.
- In video calls, position camera at eye level, look into camera to make "eye contact". Use names, be aware of verbal and physical cues.
- Project confidence through body language and breathing. Take up space, sit/stand tall, breathe deeply.
- Apply 30-30-30 rule: 1/3 of audience is resistant, 1/3 supportive, 1/3 unsure. Focus attention on supportive group.
- Ask questions of others to demonstrate leadership, create connection, and learn what's important to them. Listen closely.
- Prepare environment and background to communicate who you are on video calls. Songs, art, instruments, etc.
Books for further reading on communication:
- Difficult Conversations: How to Discuss What Matters Most (Stone, Patton, & Heen)
- Captivate: The Science of Succeeding with People (Van Edwards)
- Presence: Bringing Your Boldest Self to Your Biggest Challenges (Cuddy)
- Influence: The Psychology of Persuasion (Cialdini)