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Show Notes
I've been told I like to complain a lot. And I take issue with that critique. Perhaps, I want to complain that I'm being critiqued for complaining too much. Because how is the world ever meant to improve if I am not complaining?
Today, I'm sharing the top 5 worst experiences I've ever had as a consumer, what not to do to your customers, and how to delight your customers instead.
"How can you surprise your audience?"
IN THIS EPISODE
- The top 5 worst consumer experiences I've ever had and why.
- Unacceptable customer service behaviors.
- Inspiration for you on how to treat your customers.
- Why delighting your customers is essential for word of mouth referrals.
- Mapping out your consumer journey and how this helps.
- The value of touch points.
- Bonus gifts and a gift for you!
Connect with James
Website: jamespatrick.com
Instagram: @jpatrickphoto
Text me marketing questions @: 480-605-3254
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For more, visit jamespatrick.com