The Increasingly Important Role of AI in Customer Experience
Bernard Marr's Future of Business & Technology Podcast
February 9, 202325m 32s
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Show Notes
In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE