Episode 339: Stop This Fear And Start Getting Testimonies From Clients

Have you ever had a negative experience with a company but felt like your voice wasn't being heard? You're not alone. Many companies today are failing because they do not ask for feedback from their customers. This can result in a disconnect between what customers want and what companies are delivering, leading to lost sales and damaged reputations. In today's fast-paced and ever-changing business landscape, it's more important than ever to actively seek out feedback from your customers and take action.In this episode of the Bella in Your Business: Pet Industry Business , I am talking about the importance of asking for feedback from your clients. I will be diving deep into the triggers and insecurities that may hold some business owners back from asking for feedback, and explaining why every pet business owner must embrace feedback as a tool for growth and improvement. You won't want to miss out on the insights, including some of the feedback loop examples and the significance of personalizing the feedback process and actively listening to your clients. So be sure to tune in for much more! :) Topics Discussed and Key Points: Feedback is not just about creating positive testimonials How feedback can help improve services The fear of negative feedback and how it can be related to personal triggers and insecurities. Alleviating some of the pressure that comes with feedback Embracing feedback and constructive criticism Good girl syndrome, the  desire for validation and approval Asking for feedback using open-ended questions. Systematic systematized feedback collection Importance of feedback loops The “100 days’ system The importance of not letting insecurities and ego prevent you from  asking for feedback: Timestamps: [00:16] Introduction to today’s show [01:31] Why is feedback important? [03:36] Addressing triggers and insecurities [07:38] Creating feedback loops [08:50] Examples of feedback loops [09:39] Listening to clients and  what they have to say [10:29] Why you should create a structure Notable Quotes: [00:01:35] “As a pet business owner, you want to make sure that you're providing the best possible service and experience for your clients, right? The only way to know if you're achieving it is to hear from customers directly. And that's where the feedback comes in.” [00:01:48] [00:01:48] “Feedback is not just about creating positive testimonials as we talked about, but it's also listening to it for constructive criticism and making changes accordingly. It's a valuable tool for growth and improvement.” [00:02:01] [00:03:42] “As a business owner, it's natural to want to do your best and provide top-notch service for your clients. Although it's important to remember that no one's perfect and mistakes happen.” [00:03:51] [00:04:05] “Feedback can be scary, especially if you're worried about receiving negative comments. However, constructive criticism can be a valuable tool for improving your services and growing your business.” [00:04:18] [00:04:30] “By listening to your customers' feedback and addressing their concerns, you can build trust and loyalty.” [00:04:36] [00:06:39] “It's not until you grow and evolve that you realize that your business isn't you. And when they're saying something against the business, they're not saying it against you. They're saying it against this entity.” [00:06:50] [00:07:40] “Creating feedback loops is crucial for the success of any pet business. It's important to have multiple ways to collect feedback, including face-to-face interactions, online reviews, and surveys by providing different options for client customers to share their feedback.”[00:07:56] [00:11:21] “Don't let your own insecurities in your ego prevent you from asking for feedback because you don't want to see anything negative or you're afraid of being in trouble.” [00:11:31] Links: Resources Podcast: Bella in Your Business: Pet Industry Business Podcast Join Mastermind Email Bella: [email protected] Book:  Joey Coleman: Never Lose a Customer Again Tracy Instagram feedback Connect with Bella Website Facebook Instagram YouTube Did you love this episode? If you liked this episode, please head on over to iTunes and leave a five-star rating and review. Every single review helps get this community bigger, stronger, and better. It gets other jumpers just like you into the community. Always remember when life gets down, always keep jumping Transcript: Oh boy, I don't know if you're ready for this episode. What's up everybody, my name is Bella Vasta. Today, we're not talking about asking for feedback. But I am talking about why a lot of you don't ask for feedback, and I'm gonna call you out. I don't mean any of you to take this personally I am sitting here in my office right now all by myself, I do not have anyone in my head. But I do have these notes. And this, we're gonna talk about the psychology of this. Because a few episodes ago, we talked about how to get feedback and how to get testimonies we talked about, I gave you scripts, and I told you, this is exactly what you need to say. And, you know, some of you downloaded it. But I was kind of surprised how many people didn't just take that gift, it was like it was given out chocolate. I love chocolate. But before we get into that, I want to say thank you for listening to the episode, please subscribe, like, share, share it out, and let people know you're listening to it. And this episode in particular, might ruffle some feathers, but I'm okay with that I have been put in this position too. To do that. Again, this is not intended for any one person, even if you think it feels like that. But remember that I can only teach what I know. And when I'm doing this, and when I'm talking about this, I'm talking from experience. So why is feedback so important? As a pet business owner, you want to make sure that you're providing the best possible service and experience for your clients, right? The only way to know if you're achieving it is to hear from customers directly. And that's where the feedback comes in Feedback is not just about creating positive testimonials like we talked about. But it's also listening to it for constructive criticism, and making changes accordingly. It's a valuable tool for growth and improvement. Here I go off script again, I was doing an intensive in Seattle. And it was amazing. It was such a good time. And my client kind of looked at me and she's like Bella, pet care team training. Because I'm the co-owner of that it's you can train your staff and under two hours, get them petsitting CPR and First Aid certified, as well as a dog walker and petsitter certified. Each one of those is two-hour certification. So for four hours, you can get them certified, which is amazing, because it's the only thing out there that it will only be four hours or two hours depending on which one you get. But um, she said to me, she said, You know, when I hire a bunch of people, it's expensive, because it's like 150 a pop. And I was like, okay, but it's an investment. She's like, Yeah, but what did you think about a subscription? And I was kind of resistant to the idea first, but right now we're working on the tech for that. What if you could do you know, two subscriptions, you know, you just buy two subscriptions a month on autopilot? So it's banking in your bank, right? So when you need it, and when you hire, it's not an additional expense. It's something that's already been happening. And so that is my example. That's my point on why we do want to listen to our clients constructive criticism and make changes accordingly. It's a valuable tool for growth and improvement. So today, we're going to talk actually about addressing your triggers, and insecurities. I told you, this is gonna get uncomfortable before it gets comfortable, the infamous good girl syndrome and creating feedback loops. So here we go, we're gonna, let's let's start with your triggers and insecurities. Okay, so let's start by understanding that as a business owner, it's natural to want to do your best and provide top-notch service for your clients. Although it's important to remember that no one's perfect and mistakes happen. So acknowledging this fact can help alleviate some of the pressure that comes with the feedback. So I know that a lot of times, no, I'm not even going to jump there yet. I'm not going to jump there yet. I'm gonna stay on script. There's gonna be so good, though. So feedback can be scary, especially if you're worried about receiving negative comments. However, constructive criticism can be a valuable tool for improving your services and growing your business. So instead of seeing feedback as a threat, I want you to embrace it. I want you to think about it as ways to identify for improvement of your business and you can make adjustments that can lead to a better customer service experience, by listening to your customer's feedback and addressing their concerns. You can build trust and loyalty because now they say something, you fix it for them. And then they come back and they're like, Okay, great. They care about what I'm thinking, right? I think the deep down and I'm going to talk about my own experience. And I think you know any of you guys I'm gonna be 41 in July. And I think generally, generationally, we can all kind of relate because we were all kind of brought up roughly the same way. I was always, I was brought up in a loud, strict Italian household. And, I think that I was always seeking approval as a child. So I know I was always seeking approval, I've done lots of therapy and inner child work. And I'm so seeking feedback from clients, or I remember, anytime a client would be upset at me, or upset at the system, or the product, or whatever it was, I would instantly go into my little girl, and I didn't realize it.