Episode 275: 3 Disruptive Ways To Respond To Inquiries To Get Results

Think about it from their shoes... when you go out looking for a service and the first person you contact responds with "Thanks for your inquiry. We will get back to you within 24 - 48hrs", do you just sit back and wait? Or do you keep looking for other options because you have a problem that needs to be solved and now is the time you have to solve it? Chances are you keep looking, right? Don't be the business that takes their time and does not show they want to solve your problems. Right now is the time to step up and actually be the solution and in this week's Podcast, I am going to show you 3 different ways you can solve a client's problem, show you care, and maybe even upsell them as fast as possible! You are going to want to listen in on this one. Biggest Takeaways As the market becomes more and more volatile, it becomes more and more important to really step out there and know how to respond to prospects and lockdown leads. There is a common thing most of us do with how we allow people to contact us for services and I will tell you it can be utilized and used correctly... if you know how. Respond to Inquiries How do you respond to inquiries? Do you only use email? What if I told you this can be wasting time? The amount of time you spend just responding to their first question might just be what gets them to stay or not. using the different forms of contact available can create an opportunity to assist them right as they need you to. Not the next day when they are busy at work and already spoke to X amount of people... am I right? Personal Connection Once they are responding back to you, building a personal connection is vital! This does not only help you truly solve their problem but it will create trust in you and your business to provide the best services you can without having to "sell yourself". Contact them in a way that shows you did stop to think about what they need and how you can help, making it about them and their pet instead of about you and your business. Show Highlights How do you respond  [6.14] How to land the client as quickly as possible [12.07] Different forms of contact that show you care [18.55] Links Mastermind Better Marketing with Bella Bella Vasta Instagram Episode 274: 3 Reasons Why Sales Is Super Important In Your Pet Business In 2022 Let's Connect Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review! Click this link – Bella In Your Business Click on the ‘Subscribe’ button below the artwork Go to the ‘Ratings and Reviews’ section Click on ‘Write a Review’' Are You New Here? Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare, or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below. Are you starting out? Been in business for less than two years? Get your startup resources here. Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here. Transcript: This is episode 275 of Bella in Your Business. Hi there, I’m Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you’ve seen me speak on stage or read my book The Four Dogs That Every Business Owner Needs. In any case, get ready because you’re about to get your hashtag Bella Butt Kickin’ in this next episode of Bella in Your Business. So what do you say? Let’s get ready and jump! Welcome to another episode of Bella in Your Business. You guys are loving this sales series. The analytics are going off the charts, and I cannot thank you enough. We are having record-breaking downloads right now, so keep sharing this podcast and keep binging. I hear you, I see you, and I’m also getting lots of emails from you—so thank you so much for digging it. I’m going to keep leaning into it as I told you. Today, I’m going to help solve this problem that you might not even know you had. A lot of you have contact forms on your website, or you might be getting some DMs—probably more so on Instagram than Facebook—or maybe even some emails or text messages from people saying, “Hey, how much do you charge?” or giving you a little bit of information. Then you’re left wondering, “Okay, how do I reply?” We just talked about this in the Mastermind Roundup this week, and I was so excited about it, I thought, “I need to come to my loyal podcast listeners and talk about this too.” I’ve got three different ideas for you that will set you apart from everybody else. I want you to consider these the next time you have an inquiry come in. But first, I want to tell you all about Better Marketing with Bella. We’re going to be opening the doors in about six weeks or so. If you’re new to this podcast, Better Marketing with Bella is where we do almost all of your marketing for a monthly fee—or you can do a six-month lump sum and get a big discount. Here’s the thing: I know you have so many things going on. So we give you graphics, videos, captions, and even a content calendar. We give you a Facebook cover every month, emails, blog outlines you can also use for video or reels—we basically give you everything you need to show up professionally. Most of the time, you’re just posting cute pictures of dogs, and honestly, no one cares unless it’s their dog. Or you’re sharing memes and other people’s articles—promoting them instead of yourself as the thought leader. The content we provide includes both dogs and cats, pet sitting and dog walking, and every month we add something about hiring, because we know a lot of you are hiring right now. Marketing and social media are key not just for getting clients, but also for getting employees. People are checking you out online and deciding: “Can I trust them? Do they look legit? Do I like them enough to give them my money—or to trust that they’ll have a paycheck for me?” That’s my little plug for Better Marketing with Bella. If you’re interested, go to jumpconsulting.net/marketing and get on the waitlist, or reach out to me for a direct link. We work in rounds—last semester we had an 86% resign rate, which I’m thrilled about! Then we open to the waitlist and a few private invitations. So if you want to level up your brand and have professional marketing assets you can reuse for years, take a look at jumpconsulting.net/marketing. Now let’s get into it. I’ve got three different ways you can knock the socks off potential clients when they reach out to you. 1. Pick up the phone—right away. If you have a contact form, make sure it’s not too assuming. Don’t ask, “What services do you want?”—that’s like asking, “What ingredients do you want in your lasagna?” They don’t know what they want yet. Instead, ask open-ended questions like, “Tell me about why you’re contacting us today,” or “Tell me about your pets and what you’re in need of when you can’t be there.” Most people are filling out these forms quickly—at a stoplight, at a kid’s basketball game, or between TikTok scrolls. They’re distracted. They don’t care about your business—they care about solving their problem. So make it easy for them. And please, stop saying, “We’ll get back to you in 24–48 hours.” That’s not helpful. They’re trying to solve a problem now. If you delay, they’ll just find someone else. So here’s what you do instead: pick up the phone immediately and call them. Be excited—like you just got rescued off an island. Say, “Hi! Is this Buddy’s mom? I just got your inquiry, and I’m so excited to talk to you! Do you have three minutes to chat?” If they answer, awesome. If they don’t, leave a voicemail: “Hi, this message is for Fido’s mom. This is Bella from Bella’s House & Pet Sitting. I just got your inquiry and was so excited to talk to you that I wanted to call right away! I know you’re probably busy, so I’ll send you an email too.” Then, in your email, reference the voicemail: “As promised in the voicemail I just left you, I’m following up by email. I saw that you were interested in services and just have a few more questions for you. Give me a call when you have a minute or reply to this email.” Simple, personal, and warm. That’s how you stand out. 2. Send a quick video reply. If you get a DM or text inquiry, shoot a short video—just 15–20 seconds. Say: “Hi, it’s Bella from Bella’s House & Pet Sitting! I just got your message and wanted to say I’m so excited to connect. Are you available to chat right now?” That’s it. Don’t go into details about being bonded, insured, or certified—they don’t care yet. They just want to know you’re real. Video is 70% more effective than text alone because people can see and hear you. One of my clients, Becky from Paws Around Motown, sent a video reply to an inquiry. The person was just “looking around,” but ended up hiring her because of the video. The woman said, “It’s because you sent me a video—I felt like you really cared.” This isn’t a beauty contest—it’s a care contest. You say your service is personalized, so make it personal. 3. Send a voice note. If you’re not up for a video, send a quick voice message instead. Say something like: “Hey, this is Bella from Bella’s House & Pet Sitting! I just got your message and can’t wait to talk to you about Buddy. Can I give you a call right now? What’s a good number?” It breaks the monotony. They’ll feel your energy and know you’re real. If you don’t believe me, test it. Use a Google Voice number and call five competitors as if you’re a potential client. See how it feels. Most replies sound robotic: “Thank you for your inquiry. We are the best because [insert paragraph]. Please read our policies, sign up, and spend 20 minutes filling out this form.”