Episode 272: How To Keep A Victorious Mindset About Your Business Life

Do you feel like your business life makes you anxious or depressed? Then this Episode is perfect for you. There has been this post going around on Facebook and it gives a message that is rather discouraging and gives a weak mindset... I want you all to know the facts and so in this week's Podcast, I am going to break down this post and show you how you can change the way your business life makes you feel. Biggest Takeaways It is not about your business it is about you and your mindset. Your business cannot change the way you feel only you can and it is the same way around. Your business does not have control over making you feel anxious or depressed. I am going to tell you why and how you can change these negative feelings and create the business life you want. Have You Asked the Right Questions? Do you know why you are feeling anxious or depressed about your business life? Is it because you are understaffed and feel overworked? Is it your time management? Do you have the right mindset? Have you asked for help or reached out to a supportive community? All these questions can help you change your mindset and see where something might be going wrong. This is your business and you have the control to change anything you need to. The Mindset You Need What changes have you made to help you start feeling happy about your business? Have you made a business plan with goals? Do you have resources for guidance and SOPs? We can do this together and make the changes that you need to get you where you want with your business. You can be happy with your business life every step of the way and stay happy as your continue to reach your goals. You can have a victorious mindset that will get you there. Show Highlights This is TOO popular on Facebook [7:00] Break it down [17.50] Creating a business plan with goals [26.13] Do You Want to Join a Community? I have spent a lot of time creating the most supportive and informative community I possibly can to help you and other pet business owners seek help easily and find guidance. We are going to be talking about how to create goals and be able to reach them confidently and soon will be moving on to how to increase sales and maintain your business during such insane inflation. It is time to get into the mindset you need to be in. Are you ready to jump in and move forward? Links Mastermind Jump Consulting Website Let's Connect Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review! Click this link – Bella In Your Business Click on the ‘Subscribe’ button below the artwork Go to the ‘Ratings and Reviews’ section Click on ‘Write a Review’' Are You New Here? Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare, or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below. Are you starting out? Been in business for less than two years? Get your startup resources here. Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here. Transcript: This is episode 272 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin’ in this next episode of Bella in Your Business. So what do you say? Let's get ready and jump. Welcome everybody to a new episode of Bella in Your Business. Happy New Year! It is the first week of January 2022, whether you're listening to this now or in the future—hello! It is a new year. And as it becomes a new year, you know the past two weeks, typically at least in the United States, we all kind of kick it into lower gear where we focus on the busy holiday season and the holiday rush. If you’re a pet sitter or a dog walker, you kind of kick it into a little bit slower gear. A lot of people tend to stay home, they don't have services, and we just reset. We do a little reset. So I am actually recording this on Monday, January 3rd, 2022, as I have just come back to the office after about two weeks of being gone. I've been seeing something on Facebook lately that I wanted to address. And quite honestly, I was first going to have this as a blog, but then I decided that it might just be better if I spoke it to you, so I'm gonna kind of talk it out a little bit. There is this thing that, you know, on Facebook sometimes where someone will write something and then it's like a copy and paste and at the end it's like, “I copied this from a friend but I liked it so I pasted it.” Feel free to my website. That's great, but that's not why they're calling. They might be saying that, but they're calling to make a connection with you. And if you’re not offering the opportunity to make a connection with you, then you better be doing it on your social media via videos—like I'm actually doing right now as I'm recording this podcast. I am simultaneously going on an Instagram Live and just doing the beginning of it here. If you're not following me, go ahead and follow me at @BellaVasta. Anyway, people call not to get prices, but they want to feel the warm and fuzzies. They want a connection with you. They want to know that they can actually feel good about you. They want to feel some sort of emotion before they start exposing themselves and giving all of this information. Not to mention, most of the phone calls that I made this morning—and I made ten of them—two answered. The rest went straight to voicemail. At first I thought maybe it was just Arizona. Maybe it was only nine o'clock in Arizona. Maybe people just aren't answering their phone. No, because then I called people in Dallas. Nobody answered there either. Actually, rather, one answered in Dallas, one answered in Arizona. Both phone calls, by the way, were under two minutes. Both phone calls were men answering the phone, and they literally were like, “Where do you live? It's $26. You can go to the website and sign up if you want it.” They didn't know my name, they didn't know my dog's name, they didn't know where I was going, they didn't know if I had used a pet sitter before, they didn’t know anything about me. They basically did not want my business. I was even more put off when I called them than before I did. It bugs me to no end because I hear so many people online saying, “I want more clients, I need to get more clients, how do I get more dog walking clients?” And they're trying all this stuff. They're sinking money into branding and into investments and Facebook advertising, pounding the pavement, talking to groomers—when really all they need to do is answer the phone. That's all you need to do. Most of the sale is already going to be done if you can answer the phone. People need that reassurance. You’ve got to give them a win somehow. They need to feel like they have made progress. You have to put yourself in their shoes. Most of the time, they're busy. Everyone’s busy. I don’t know anyone who says, “I’m not busy.” And so when someone is there wanting to solve their problem actively—they are in active problem-solving mode right now. They have already looked you up on the internet. They've already read your Google reviews and your Facebook page. They’ve decided to pick up the phone and call you—have an old-fashioned phone call—because they want a connection. Marrona mia, I would say. Like, this is what I say in my personal life, but it’s so frustrating to me. Ten people—I called ten people and almost everything went to voicemail. Some of the voicemails weren’t even professional. They were just, “You have reached 928… please leave a message,” with the automated system. Like, the typical one before you actually put yours on it. And then I want to say, how about calling back some missed phone numbers? I haven’t gotten any callbacks. I used to do, “Hi, this is Bella from Bella’s House and Pet Sitting. I just missed a phone call from this number and I wanted to make sure you weren’t a client out of town needing something.” And it opened up the conversation. They’d be like, “Wow, you call back when I’m out of town? Whoa, okay.” What does that do? It went from “darn it, she didn’t answer” to “my gosh, she called me back.” And she also made it sound like she was concerned about a potential client. So what does that tell me? That if I’m a client out of town or need to get a hold of her, she is concerned enough to actually call back. Winning! Here’s the thing, though. If you’re not going to answer the phone, and that’s okay, I’m not here to tell you that you need to—but it’s contradictory. Because you’re putting it on your Google listing and on the front page of your website, but then you’re making it go straight to voicemail. That’s not giving your potential client a win. That’s giving them a loss. That’s making them feel like they’re losing, and you don’t want to do that. I want to help you guys get sales and I want to help put this in perspective for you, because I think sometimes we get so busy or we create these excuses in our head, and we think that we’re too busy to answer the phone, or “they can just go online,” or “they’re not a real client unless they give us all their info first and prove it to me that they want to work with me.” Guys, that’s the worst attitude you can have, and I want to respectfully check you if you’re one of those people. The thing is, more than half of people are doing things from their smartphones with their fat thumbs. We can’t even text properly, let alone click around on forms with little boxes.