Affordability, Access, and Operational Excellence at MetroPlusHealth with Lila Benayoun
February 10, 202610m 18s
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Show Notes
In this episode, Lila Benayoun, Chief Operating Officer at MetroPlusHealth, shares how the organization is translating member affordability data into simpler plan design, predictable costs, and high-touch community support across New York City. She discusses addressing disparities through multilingual outreach, culturally competent services, and operational strategies that help members better understand and use their coverage.