Be a PROFITABLE Badass Small Business Owner

Episode 70 – The Local Small Business Coach Podcast Today's Topic: Should You Be Doing Performance Reviews? How Often Should Local Small Business Owners Do Them? In today's episode: We discuss how often local small business owners should be doing performance reviews for their employees. The answer might not be as simple as you think. For the Full Show Notes Visit: Episode 70 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 69 – The Local Small Business Coach Podcast Today's Topic: Do You Live Up to Your Commitments? How this Episode Almost Didn't Happen In today's episode: We discuss how we need to live up to our commitments no matter how crazy our business might get. I'll even share how this episode didn't even happen due to being over committed. For the Full Show Notes Visit: Episode 69 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 68 – The Local Small Business Coach Podcast Today's Topic: Do You Have a Big Hairy Audacious Goal You Must Have One Audacious Goal Each Year In today's episode: We discuss how a BHAG - Big Hairy Audacious Goal will help you make great strides in your life and in your business. The first step is to identify one, then to believe you can do it, and finally take the daily steps to make it happen!. For the Full Show Notes Visit: Episode 68 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

The Local Small Business Coach Podcast Today's Topic: Do You Have Problems or Opportunities? There is an opportunity in every problem In today's episode: We discuss how you look at situations when they don't go right? Do you see them as problems or opportunities? The way you approach it, will help determine how success you will be. For the Full Show Notes Visit: Episode 67 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 67 – The Local Small Business Coach Podcast Today's Topic: How to Get Realtors to Tell Their Clients About Your Small Business How to Get on a Realtor's Extended Team In today's episode: We take a question from Darl where he has a power washing business and wants to get more Realtors on his client list. He wants to help real estate agents sell more homes by offering his services to help clean up the exterior of homes. I also thought he had a great website for a service based business, check it out: www.PressureDr.com For the Full Show Notes Visit: Episode 67 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

BONUS EPISODE – The Local Small Business Coach Podcast Today's Guest Teacher is Charlotte Chipperfield who talks About Facebook Marketing for Local Small Businesses In today's episode: We do our first ever guest teacher. Recently, I got an email from Charlotte Chipperfield who is the Founder & CEO of Chipperfield Media whose goal is to help local small businesses elevate their social media online presence. You might recall that I've mentioned that this is a fast growing marketing opportunity for local small business owners, so we as a group, really need to start dipping our toes in this social media arena. Today, Charlotte shares her 6 Tips for Facebook Marketing To Reach Charlotte, here are your many points of contact: Website: www.chipperfieldmedia.com Blog: www.chipperfieldmedia.com/blog Email: [email protected] Facebook: www.facebook.com/chipperfieldmedia Instagram: @chipperfieldmedia Twitter: @ChipperfieldMKG FREE Content Calendar for listeners can be found here: https://chipperfieldmedia.com/content-calendar HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 66 – The Local Small Business Coach Podcast Today's Topic: Don't Have Your Profit Tied Up in Inventory Would You Put Dollar Bills on Your Shelves vs in the Bank? In today's episode: We discuss how local small business owners are hurting their bottom line by having too much cash tied up in their inventory. We will walk through weeks of supply and how much your inventory turnover should be. For the Full Show Notes Visit: Episode 66 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 65 – The Local Small Business Coach Podcast Today's Topic: Payroll is Your Biggest Controllable Expense Payroll & Employees are your Greatest Asset and Expense In today's episode: We discuss the impact payroll has on your bottom line. Since your payroll is your biggest controllable expense it is important to know the proper ways to reduce your payroll costs. It IS NOT to cut wages. The key is the 80% of productivity you are getting out of them! For the Full Show Notes Visit: Episode 65 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Success Saturday: Are You Having Fun Each Day? Enjoy Life, Enjoy Your Team, Enjoy Your Day Don't spend your day miserable. Have fun with those you care about. Have fun with your people and you might just find that everyone is more productive. HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 64 – The Local Small Business Coach Podcast Today's Topic: What I'm Working on For You...the Local Small Business Owner Coming Soon From the Local Small Business Coach In today's episode: We discuss the various projects that I am working on and hope to deliver this year for you, the local small business owners. Upcoming courses and videos and a few other things. For the Full Show Notes Visit: Episode 64 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 63 – The Local Small Business Coach Podcast Today's Topic: Do You Need a Website for Your Local Small Business How Do Your Customers Find You? In today's episode: We discuss why it is critical that you have a website for your local small business. We go over the 3 roadblocks of lack of time, lack of money and what the heck should you have on it. For the Full Show Notes Visit: Episode 63 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 62 – The Local Small Business Coach Podcast Today's Topic: How to Achieve Work Life Balance Spend More Time with Your Family & Recharging Your Batteries In today's episode: We discuss why we all need to find work / life balance and what I have found helps me and my struggle through the years of finding my own work / life balance For the Full Show Notes Visit: Episode 62 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Success Saturday: Are Distractions Preventing Your Success? How Much Time Are You Wasting on Your Guilty Pleasure? In today's episode: We discuss how we lose time through the course of our day and week on things that don't really help us reach out goals. Maybe you don't need to stop, but you do need to tweak so as not to prevent your success. HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 61 – The Local Small Business Coach Podcast Today's Topic: Q & A: How to Transition Your Business When Your Body Starts to Breakdown 3 Ways to Transition Your Business When You Physically Can't Do it Any Longer In today's episode: We discuss a question from a listener whose body is breaking down and he now needs to transition his business to keep supporting his family. So we discuss 3 ways he can start to transition into his future while still maintaining his income. For the Full Show Notes Visit: Episode 61 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 60 – The Local Small Business Coach Podcast Today's Topic: 7 Lessons Learned from My 1st Local Small Business Lessons for Anyone Looking to Own a Local Small Business In today's episode: We discuss 7 of the lessons I have learned from owning my 1st local small business. Some of them I expected by some of them I wish I would have prepared more for before I jumped in to my new small business. For the Full Show Notes Visit: Episode 60 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 59 – The Local Small Business Coach Podcast Today's Topic: 3 Myths to Why You Can't Find Good Help for Your Business Subtitle: Good Help is Hard to Find – Or Is It? In today's episode: We discuss why you need to stop believing these 3 myths that are preventing you from finding good people for your team. No more excuses. They are out there, let's talk about it. For the Full Show Notes Visit: Episode 59 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 58 – The Local Small Business Coach Podcast Success Saturday - Does it Matter What Time Your Get Up? NO! It is All About the Morning Routine In today's episode: We discuss why the time you get up doesn't matter as much as what you do when you get up. Too many people are telling you to not follow your natural rhythms. HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 58 – The Local Small Business Coach Podcast Today's Topic: Q & A: Can a Positive Outlook Really Make a Difference? Positive Attitude Plus Action Equals Great Results! In today's episode: We discuss How a Positive Attitude Plus Action Equals Great Results! We look at a question that I keep getting about why my real estate business is taking off this year. While there are a few factors, one of the biggest shifts I've made is in my outlook. In today's episode, I talk about what I've done to ensure I have a successful year. For the Full Show Notes Visit: Episode 58 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 57 – The Local Small Business Coach Podcast Today's Topic: Understanding Your Product Costs Watch These 3 Areas to Improve Sales & Profits In today's episode: We are going to take a look at why it is important you know your product costs. Your product costs will determine your sales and profits. For the Full Show Notes Visit: Episode 57 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 56 – The Local Small Business Coach Podcast Today's Topic: 3 Ways You Are Killing Your Small Business's Growth Watch These 3 Areas to Improve Sales & Profits In today's episode: We discuss 3 core ways that small business owners kill their business's growth. My keeping focus on these 3 areas, you increase your odds for success. We also discuss what you need to do. For the Full Show Notes Visit: Episode 56 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Success Saturday: Does Your Business Have a Clear Vision? Every Small Business needs to have a clear mission. You are more than what you DO or what you Sell. It is the emotional WHY you do it! HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 55 – The Local Small Business Coach Podcast Today's Topic: Q & A: How to Turn Around Your Business's Reputation Get Your Customers to Love You Again In today's episode: We answer a question from Matthew. He recently purchased a pizza place that has a bad reputation. He is wondering what his first steps should be. We discuss how Matthew can turn around his business's reputation by focusing on providing a great local experience over his competitors. For the Full Show Notes Visit: Episode 55 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 54 – The Local Small Business Coach Podcast Today's Topic: Is the Customer Always Right? Maybe not, but they aren't wrong as often as you might think! In today's episode: We discuss how we get defensive whenever a customer complains about something. Too often we assume they are lying or trying to get something for free. What would happen if you were problem solving vs being defensive? For the Full Show Notes Visit: Episode 54 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 53 – The Local Small Business Coach Podcast Today's Topic: Catch Your Employees Doing Something Right It's Easy to Point Out What is Wrong, the Challenge is Recognizing the Positive! In today's episode: We discuss how critical it is that you start to catch your employees doing something right. Too often we focus on what they aren't doing. The problem is, you want to help them hear the positive feedback you give them just as much as the opportunities. Here's why… For the Full Show Notes Visit: Episode 53 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

The Local Small Business Coach Podcast Bonus Episode - Success Saturday - The Power of Words On today's Success Saturday we discuss how the power of words impact your success. From the words people use with you to the words you use on yourself. Let's talk about how they are preventing your success. HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams

Episode 52 – The Local Small Business Coach Podcast Today's Topic: Q & A: Should I Do A Sign Twirler? Subtitle: Should Sign Twirling Be Part of Your Advertising? In today's episode: We take a question from Jeremy who is asking about doing one of the arrows out on the street. I'll give my 2 cents on having a sign twirler and when it might be a great idea For the Full Show Notes Visit: Episode 52 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 51 – The Local Small Business Coach Podcast Today's Topic: 7 Powerful Things to do Today to Turn Your Employees into a Great Team Subtitle: Turn Your Team into Your Greatest Asset In today's episode: We discuss the steps you can take to develop your team into one of the greatest. We all can have a Superstar, but do you have what it takes to build a fantastic team. One where you would be proud to be their leader? For the Full Show Notes Visit: Episode 51 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 50 – The Local Small Business Coach Podcast Today's Topic: 8 Mistakes that Could Be Costing You Time Subtitle: Stop Wasting Time in Your Business In today's episode: We discuss 8 mistakes that you might be making in your local small business costing you time. We all could use more time in our lives. Not only to work "on" our business but also to find more time to spend with our family. Are you making any of these? For the Full Show Notes Visit: Episode 50 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Bonus Episode – The Local Small Business Coach Podcast Success Saturday: Find Positive People to be in Your Life HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 49 – The Local Small Business Coach Podcast Today's Topic: Q & A: Employee Fraternization Subtitle: Should Employees Be Allowed to Date? In today's episode: We take a question from Karen. She has a problem with two employees who are dating. So how do you handle employee fraternization? Do you allow it or not? If so, how do you handle the impact on your business? For the Full Show Notes Visit: Episode 49 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 48 – The Local Small Business Coach Podcast Today's Topic: Give Your People Permission to Screw Up! Mistakes are Where They Will Grow the Most In today's episode: We discuss why you should let your employees make mistakes. How they will grow and develop their critical thinking. You will empower them and end up with a much stronger team. For the Full Show Notes Visit: Episode 48 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 47 – The Local Small Business Coach Podcast Today's Topic: 10 Questions Local Small Business Owners Need to Ask as they Head into the New Year Make This the Year of More Sales & Profits! In today's episode: We discuss the 10 Questions every small business owner needs to ask themselves. Each year you should pause and ask these questions to evaluate your business and if you are on track. Don't forget to grab the workbook below. For the Full Show Notes Visit: Episode 47 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Bonus Episode - Success Saturday Today we discuss having a positive mindset vs allowing negative thoughts to drive how you think. Too often we think about what we don't want and not what we do want. Let's talk! HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees,

Episode 46 – The Local Small Business Coach Podcast Today's Topic: Q & A Do I Need an Employee Manual for my Business? Set Expectations with Your Team from Day 1 In today's episode: We discuss why it is critical that every business with employees has an employee manual. Setting expectations and informing new team members on day 1 is very important. Get Manual Template For the Full Show Notes Visit: Episode 46 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 45 – Should you Hang Out with Your Employees After Work? Today's Topic: Do You Own a Business or Just a Job? Subtitle: How to Avoid the Perception of Favoritism In today's episode: We discuss the pros and cons of becoming friends with your employees. How the perception of favoritism will consume your other employees and what you can do about it. For the Full Show Notes Visit: Episode 45 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Episode 44 – The Local Small Business Coach Podcast Today's Topic: Do You Own a Business or Just a Job? In today's episode: We discuss how most small businesses owners actually own a job and not a business. We will talk about how to tell which you have and what you need to do to go from Job to Business Owner For the Full Show Notes Visit: Episode 44 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~

Quote: "Alice asked the Cheshire Cat, who was sitting in a tree, "What road do I take?" The cat asked, "Where do you want to go?" "I don't know," Alice answered. "Then," said the cat, "it really doesn't matter, does it?" ― Lewis Carroll, Alice's Adventures in Wonderland HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 43 – The Local Small Business Coach Podcast Today's Topic: Q & A How Much Should I Budget for Advertising? In today's episode: We discuss Tom's question on how much he should budget for his advertising costs. The key is remember: Advertising is an Investment and Not an Expense. Plus we will discuss if you should do a percentage or flat amount. For the Full Show Notes Visit: Episode 43 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 42 – The Local Small Business Coach Podcast Today's Topic: What are Best Practices & Why You Need Them In today's episode: We discuss Best Practices and why they are critical to your small business's success. Best Practices streamline our businesses and add to the bottom line. For the Full Show Notes Visit: Episode 42 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 41 – The Local Small Business Coach Podcast Today's Topic: 5 Pros & 5 Cons I Learned from Owning a Franchise In today's episode: We discuss 10 things I learned from owning a franchise. A franchise isn't for everyone and today I share the pros and cons I found during my 5 years as a franchisee For the Full Show Notes Visit: Episode 41 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 40 – The Local Small Business Coach Podcast Today's Topic: Q & A How to Drive Sales During Seasonal Slow Months In today's episode: We discuss how to increase your sales during your seasonal down time. The key is to have a plan. We will walk through 5 things you can do to help during these critical months. For the Full Show Notes Visit: Episode 40 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 39 – The Local Small Business Coach Podcast Today's Topic: Should You Share Your Financials with Your Employees? In today's episode: We discuss a debate that happens within the business world. Should you share your profits and sales with your employees? By the way, Sharing Your Financials with Your Employees Might Just Get you More Sales & Profits For the Full Show Notes Visit: Episode 39 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 38 – The Local Small Business Coach Podcast Today's Topic: Do You Need a College Degree to Run a Successful Business In today's episode: We will discuss my thoughts on if you need a college degree to run a successful business. Does it give you a leg up on those that don't? I'll share my experiences and what I think it takes to be successful. For the Full Show Notes Visit: Episode 38 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Are you currently suffering from a lack of inspiration to do what you need to do? You are not alone. HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 37 – The Local Small Business Coach Podcast Today's Topic: Q & A: When Should I Hire an Assistant Manager Use an Assistant Manager to Allow You to Work ON Your Business More! In today's episode: We have a question about when is the right time to hire an assistant manager or shift leader. We will walk through the questions to ask. But we also discuss the importance of having a set of duties for this new positions. For the Full Show Notes Visit: Episode 37 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 36 – The Local Small Business Coach Podcast Today's Topic: How Lack of Communication Can Kill Your Business My Rant on Power Communication from Business Owner to Business Owner In today's episode: We discuss how the lack of communication can kill your small business. I begin with a rant of how 4 local small businesses might lose my business due to making me look like a fool with my client by their lack of communication. For the Full Show Notes Visit: Episode 36 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Episode 35 – The Local Small Business Coach Podcast Today's Topic: What You Can Learn from Big Box Retailers & the Power of Add On Items Easy Ways to Increase Your Dollar Average In today's episode: We discuss how big box retailers strategically place products in key locations in their store to drive additional sales. Otherwise known as "add on items". We will go over a few examples of how you can do the same in your brick and mortar business. For the Full Show Notes Visit: Episode 35 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at [email protected] Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com

Bonus Episode: Success Saturday - Your people are the key to your success! Today we talk a few minutes about your employees and how they are the key to your success!

Episode 34 – The Local Small Business Coach Podcast Today's Topic: Q & A Help! I Keep Losing Employees In today's episode: We have question from a listener who is losing employees and wants to know how to figure out why and how to change it. Shownotes: Welcome back to the Local Small Business Coach Podcast, I am your coach Tammy Adams. Today we will wrap up our week of employee turnover episodes. Now you are probably wondering what sparked this theme week in the first place. Well, actually, it was a question that I received last week from Jesse. When I was thinking about how to respond, I realized that the subject was much deeper then the answer I would give to the questions, so why not make it a theme week so we could cover the other key things every small business owner should know. If you haven't had a chance yet, listen to episode 32 where we discussed 7 Reasons Your Turnover Might Be High and in episode 33 we discussed 4 Ways Turnover Costs You Thousands of Dollars a Year. The reason I did these prior to today's question, was I felt that they would give you a little background into why I am answering the question the way I am. Not to mention why I feel this topic is so important. So how about we jump right in? Jesse asks… I'm hoping you can help me out. Over the past year I have had a hard time keeping employees. It seems that every time I hire someone they either quit or I end up firing them due to their poor attitude or the crappy way they do their job. This is getting frustrating and I've tried everything. Any thoughts on how I can fix this? Jesse Hey Jesse, thanks for the question. Hopefully you have actually listened to those last two episodes and you've already been getting a few ideas but let's dive in a little deeper shall we? First, I can only imagine how frustrated you are. It is a pain in the kester to have to keep hiring people. Even though I have hired thousands of people through the years, I still hate the process. I hate having to take time away from other things I'm working on to sit through interview after interview. Especially when I usually know 5 minutes into the interview, that I'm not going to be hiring them. But, I did learn early on that it was a necessary evil. Every time I hired someone for the wrong reasons, I always paid the price. So even while I hate it, I make sure to do it right so I don't have to do it again soon. But let me step back first. If your employee turnover is as bad as you say it is, odds are you have a few areas you will want to take a look at. From the way you ask the question a few things come to mind immediately. The first, was what we were just discussing. Are you just hiring anyone or are you putting the time in upfront to find the right people? What is your interviewing process looking like? Are you asking questions that matter? Are you having them tell you about past experiences vs just giving you an answer that sounds good? Are you asking questions about customer service? Once you hire them, are you throwing them to the wolves or do you have a true onboarding process? Experience has shown that if we show that we don't care about them in those first weeks, we have already set the tone with them that we won't care about them later so why should they care about you? Since you mentioned that they had that type of attitude, I think there might be opportunity in your onboarding. However, there is another reason employees just don't care. How are they treated day in and day out. Jesse, I don't mean to come across harsh but I'm going to for a few minutes. You need to look in the mirror first. Why are these people not connecting to you and your mission? Just like we've talked about in prior episodes, when you respect your leader and you love working for them, you bend over backwards to make them proud. When you don't have that respect for them, you just don't give a crap. How are you speaking to them? Are you listening to ideas and questions? Do you check in with them and ask how they are doing. Oh, and act like you mean it? Or do you just see them as a revolving door so why care about them? I firmly believe that how you treat people is the #1 key to reducing your turnover. Think about it. If you hire a great person and you don't care about them, they will eventually not care. However, even a poor hire will bend over backwards to do well or at least as good as they can for someone they like and respect. Treating people well will actually offset a lot of other poor practices. So it is critical that you do a "self-check" first. You need to figure out how much of this turnover is coming from your employees "firing" you. As part of this self-check, I want you also look at how you are doing with your accountability. Now, I'm not talking about your firing process. Sounds like you are letting people go as much as they are quitting. What I'm talking about is setting expectations and then giving them the tools to accomplish those expectations. When I would investigate