How Generations FCU Has Revolutionized the Speed of Lending
Kate Himes, VP of Consumer Lending at Generations FCU, discusses the modernization of their lending platform, emphasizing the importance of efficient processes, member-centric service and risk management.
Banking Transformed with Jim Marous · Evergreen Podcasts
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Show Notes
In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with Kate Himes, VP of Consumer Lending at Generations FCU, to discuss the modernization of their lending platform, emphasizing the importance of efficient processes, member-centric service and risk management.
She highlights their achievement of processing personal loans in under five minutes and explains how they leverage technology partners to streamline operations. Kate also addresses the challenges of implementing rapid changes and the importance of employee buy-in.
Finally, Himes shares how Generations FCU uses data analytics for engagement and their vision for future innovations in financial services.
This episode of Banking Transformed Solutions is sponsored by MeridianLink
MeridianLink® (NYSE: MLNK) powers digital lending and account opening for financial institutions and provides data verification solutions for consumer reporting agencies. MeridianLink’s scalable, cloud-based platforms help customers build deeper relationships with consumers through data-driven, personalized experiences across the entire lending life cycle.
MeridianLink enables customers to accelerate revenue growth, reduce risk, and exceed consumer expectations through seamless digital experiences. Its partner marketplace supports hundreds of integrations for tailored innovation. For more than 20 years, MeridianLink has prioritized the democratization of lending for consumers, businesses, and communities. Learn more at meridianlink.com.