Ep183: Agentic AI - From hype to business impact

Four enterprise AI leaders from Box, Snorkel AI, Sumo Logic, and Talkdesk peel away the hype and share battle-tested strategies for implementing agentic AI at scale.

Topics Include:

• Carol Potts introduces panel featuring AI leaders from Box, Snorkel AI, Sumo Logic, and Talkdesk
• Diego Dugatkin explains Box serves 120,000 enterprise customers with 1.5 exabytes of secure cloud content
• Kui Jia shares Sumo Logic processes petabytes daily across 10 AWS regions for intelligent operations
• Yunjing Ma describes Talkdesk's evolution from contact center to customer experience automation through agentic AI
• Dennis Panos positions Snorkel AI as leader in embedding human knowledge into data-centric applications
• Diego reveals Box uses AI internally for faster development and externally for metadata extraction automation
• Kui explains security teams face overwhelming volumes, sometimes 1,000 signals daily, many AI-generated attacks
• Sumo Logic announces SOC analyst agent in customer beta and query agent in general availability
• Yunjing details Talkdesk's multi-agent hierarchy architecture powered by unified TalkDesk Data Cloud platform
• Four key areas identified: discovery of opportunities, building knowledge-powered agents, optimization, and measurement
• Dennis emphasizes starting with trusted data foundation before adding generative AI capabilities to avoid hallucinations
• Diego stresses governance importance: AI guardrails plus traditional data security create comprehensive protection framework
• Kui warns POC-to-production gap requires intentional design: different latency, accuracy, and security requirements at scale
• Yunjing shares customer success: 80,000 daily calls, 11,000 documents, 97% accuracy despite complex compliance rules
• Key success factors include prompt engineering optimization and real-time data processing mechanism improvements
• Diego advises learning AI tools end-to-end: from ideation through functional demos without traditional prototyping delays
• Dennis recommends robust evaluation frameworks across system components, similar to software unit testing approaches
• Yunjing reinforces data processing optimization and governance remain essential alongside exciting agentic AI capabilities
• Kui urges immediate action: technology evolves rapidly, perfect solutions don't exist, customer focus builds trust
• Final advice centers on treating AI as digital teammate, not replacement, enhancing productivity and creativity
• Platform partnerships like AWS Bedrock solve heavy lifting, allowing teams to focus on core differentiators

Participants:

• Diego Dugatkin - Chief Product Officer, Box
• Dennis Panos - Head of Enterprise AI, SnorkelAI
• Kui Jia - VP AI Engineering, Sumo Logic
• Yunjing Ma - VP of Engineering, AI, Talkdesk
• Moderator: Carol Potts - General Manager, ISV Sales Segment, North America, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/