Ep172: Scaling AI from Day One: SS&C Blue Prism on Governance, Guardrails, and Growth

SS&C Blue Prism's VP reveals how they achieved $200M annual savings and $600M revenue growth by deploying 3,000 AI agents, processing 6 million documents monthly as their own first customer.

Topics Include:

• SS&C Blue Prism evolved from RPA leader to agentic automation provider over 25 years
• Serves 22,000 clients in regulated industries like financial services, healthcare, manufacturing, and retail
• Offers AI agents, governance gateway, and secure enterprise chat leveraging AWS Bedrock
• As "customer zero," they deployed 3,000 agents processing 6 million documents monthly
• Generated $200M annual savings and $600M revenue growth using their own technology
• Financial services client unlocked unstructured document processing previously impossible with traditional automation
• Healthcare client's AI processes MRIs more accurately than human radiologists
• Key lesson: Focus on business outcomes first, not just implementing AI everywhere
• Critical insight: Plan for scale on day one, not after pilots succeed
• AWS Marketplace streamlined purchasing, especially in challenging Latin American markets
• Future vision: B2A economy where agents negotiate parking, shopping, and services autonomously
• Predicts agent-to-agent communication will revolutionize healthcare monitoring and wealth management

Participants:

• Satish Shenoy – Global Vice President, Technology Alliances and GenAI GTM, SS&C Blue Prism

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