Episode 19
Hands-On IT – Making End Users Happy (and Maintaining Your Sanity), E19
June 5, 20258m 8s
Audio is streamed directly from the publisher (media.transistor.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Is tech easier than people? For many IT pros, the answer is a resounding yes. In this episode, Landon Miles tackles one of IT’s biggest challenges: managing user expectations while maintaining your own mental wellbeing.
You’ll learn how to balance empathy with efficiency using proven frameworks like ITIL, SRE, and the NIST Cybersecurity Framework. Discover the people skills that drive career growth—active listening, clear communication, and trust-building—and why vulnerability (yes, that kind) belongs in your IT toolkit.
Topics
IT communication skillsend user satisfactionITIL frameworkSRE best practicesNIST cybersecurityIT burnout preventionIT empathytechnical support tipsIT helpdesk strategiesIT soft skillsservice reliabilityIT trust buildingIT leadershipIT automationreducing IT toilhandling frustrated usersIT frameworksclear communicationIT