AU #265: President of Electronic Services & Concierge Gives Insights Into Growing His Business Through Growing His Team
Welcome to Episode 265 of Automation Unplugged. Today’s show features Kevin Nguyen (“Win”), President of Electronic Services & Concierge. Kevin Nguyen started ESC in 2013, installing speakers and TVs. Previously, he worked for Best Buy for 7 years and a 2-channel audio company for 2 years. For the first six years, it was just him, working out of his garage. He hired his first employee in 2019, and picked up his first office space just before COVID. Since then, they’ve expanded their team to 10 employees and added a showroom in Lakewood. They’ve taken on new categories, including lighting fixtures, landscape lighting, and they’ve started their first battery project, in Denver, with over 100kWH. ESC’s clients include builders, designers, and trades around custom home building. Their primary clients are through custom high-end builders that service the Front Range to Summit County of Colorado. Their average system starts at $100,000-$150,000 and their larger systems have surpassed $500,000. We live-streamed this interview on social media on Wednesday, May 1st, at 12:30 pm EDT.
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Show Notes
SHOW NOTES
During our time together, we discussed:
- Kevin’s journey, starting with his family’s emigration from Vietnam to the United States, to building his own integration business from the ground up
- His approach to growing and scaling a business by investing in growing his team through certification opportunities and other benefits
- His insights into creating exceptional customer experiences
I really enjoyed this conversation, and I hope you do as well. Let's tune in to this interview with Kevin Nguyen (“Win”).
To get transcripts, resources of what was mentioned in the show, and more visit: onefirefly.com/au265
About One Firefly
One Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007.