Season 4 · Episode 188
Navigating crisis management with Natasha Konstantinova: empathy, teamw ork, and psychological strategies
June 12, 202442m 50s
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Show Notes
Roxanne Derhodge welcomes Natasha Konstantinova, who shares her journey into reputation management and founding Reputation Science during the COVID-19 pandemic. They discuss psychological responses to crises, training leaders, the 4 A's of crisis management, and the importance of empathy, humility, and teamwork.
(0:00) Introduction and welcome
(0:38) Introduction of guest Natasha Konstantinova
(1:41) Natasha's background and journey to reputation management
(3:38) Founding Reputation Science during the COVID-19 pandemic
(7:26) Psychological responses to crises
(16:47) Training leaders to manage their own responses
(20:29) The 4 A's of crisis management
(23:40) The necessity of teamwork in crisis management
(31:16) Showing empathy and humility in crisis situations
(39:07) About Reputation Science and how to connect
(41:25) Roxanne's book and quiz promotion