Mediating Workplace Conflict and the ROR: Return on Relationships with Avinder Laroya

In this episode, Roxanne chats with Avinder Laroya about his transition from law to international mediation, the influence of technology, and the challenges faced. They delve into the importance of self-awareness, managing biases, and communication in mediation, and discuss handling aggressive individuals in disputes. The episode wraps up with insight into workplace disputes and the importance of being heard in mediation.

Quote: “For me, as a neutral and independent mediator, it’s really about helping the two parties to listen and understand each other because they're not able to achieve that directly. They’ve ended up in a deadlock.” Avinder Laroya

We have all experienced conflict at some point in our lives, whether it was at work, at home or with a friend. When we’re in that space, we often think with emotion rather than logic, and things can easily escalate to become a much larger issue. When this happens in the workplace, we may need some help to work through the issue(s). On this episode of Authentic Living with Roxanne, we welcome Avinder Laroya all the way from Switzerland to share her expertise about mediating conflict in the workplace and how it effects the ROR.

This was such a great interview packed with so much interesting information that we decided to turn it into a 2-part series. Be sure to tune in again next week for part II.

Avinder is a multi-lingual English Solicitor, Mediator, Chartered Arbitrator, and Entrepreneur with over 20 years of experience in private practice in London, UK and is now based between London, UK and Lausanne, Switzerland. She is a specialist in international dispute settlement with an LLM in International Dispute Settlement (MIDS).

Authentic Touch Points

• Choosing the path to law. 2:00 • Shifting to mediating. 4:30 • Mediation vs. legal advisor. 8:30 • Finding balance. 12:00 • Transitioning from law to mediation. 14:30 • Dealing with aggression. 19:00

Avinder has more than 20 years of experience as a private practice lawyer, first for London firms and then at her own virtual law firm Serenity Law LLP, since 2010. Her services extend to a diverse client base and include real estate, corporate commercial, intellectual property, litigation, mediation, and arbitration.

As I offer executive coaching, I encourage leaders to reach out for guidance about presenting their authentic selves to develop an improved workplace for everyone with less conflict.

I welcome you to book a complimentary discovery call: https://roxannederhodge.com/chat/

Take our online quiz to rate your authenticity as a leader: https://roxannederhodge.com/quiz

Stay Authentic,

Roxanne

Links:

Avinder’s website: http://www.minutemediation.com Sandra’s LinkedIn profile: https://www.linkedin.com/in/avinder-laroya/ Roxanne’s LinkedIn profile:https://www.linkedin.com/in/roxannederhodge/ Roxanne’s email: [email protected] Chat with Roxanne: https://roxannederhodge.com/chat/ Roxanne’s previous podcasts: https://roxannederhodge.com/blog/

(0:00) Introduction to the episode and guest, Avinder Laroya (1:29) Journey into law and the decision to start a virtual law firm (5:16) The influence of technology and the transition to international mediation (12:42) Understanding the process, techniques, and challenges of mediation (16:09) The importance of self-awareness, managing biases, and communication in mediation (18:35) Techniques for handling aggressive individuals and heightened emotions in disputes (22:00) Workplace disputes: The process and importance of being heard in mediation (23:22) Announcement of Part 2 of the interview and closing remarks