House Cleaner Gets Ripped Off | Don't Ever Let This Happen To You!
Ask a House Cleaner · Angela Brown the House Cleaning Guru
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Show Notes
Whoa! Didn't see that coming did ya? House cleaner does a job for a customer - gives it their best and gets screwed big time. What you need to know to manage customer expectations and end up winning the business game. Some customers are sneaky - but this bad behavior can be prevented.
Align your marketing strategy to meet and exceed your customer's expectations without getting ripped off.
Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown
FREE CLEANING WORKSHEETS - https://savvycleaner.com/worksheets
*** HOUSE CLEANER GETS RIPPED OFF CHAPTERS *** 0:00 - Did you ever get ripped off by a customer? 0:10 - Meet Angela Brown the House Cleaning Guru 0:20 - A client wants to add on work but refuses to pay 1:28 - Who was authorized to approve the work? 2:25 - Be clear about the service you provide for the price paid 2:46 - How Customers take advantage of an hourly rate 3:20 - Offer packages that include popular upsell jobs 4:14 - Get pricing agreements from customers upfront 4:59 - Create new business rules now to manage client expectations 5:49 - Don't allow employees to change job agreements without approval
*** PROMISED LINKS AND GOOD KARMA RESOURCES *** Boundaries: When to Say Yes, How to Say No To Take Control of Your Life - https://amzn.to/3AD0CAO Buyer Personas: How to Gain Insight into your Customer's Expectations, Align your Marketing Strategies, and Win More Business - https://amzn.to/3mRuIvN Customer's Expectation: The Ultimate Guide For Business To Respond To Your Customer's Needs: Customer Relationship Management - https://amzn.to/3lzdpju How To Improve The Business Process: Tips On Improving Customer Expectations For Your Business - https://amzn.to/3AF5UvM Management: Meeting and Exceeding Customer Expectations - https://amzn.to/3FEsuIL These good karma links connect you to affiliated sites that offer products or services that relate to today's show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU.
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*** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com
*** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review
*** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com
MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com
SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids. https://FunnyCleaningShirts.com
*** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com