How to Write SOC Tickets That Build Trust and Drive Action w/ Dan Rearden
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Show Notes
What does the ideal SOC ticket look like?
🛝 Webcast Slides -
https://www.antisyphontraining.com/wp-content/uploads/2026/03/How-to-Write-SOC-Tickets-That-Build-Trust-and-Drive-Action.pdf
Technical skills matter, but clear communication is just as important.
Join SOC Analyst Dan Rearden for a free one-hour Antisyphon Anti-cast on using soft skills to level up your tickets.
Learn how to make alerts clear, findings impactful, and documentation useful now and later.
Chapters
- (00:00) - Intro- How to Write SOC Tickets That Build Trust and Drive Action - Dan Rearden
- (01:53) - About Dan Rearden
- (03:27) - On Call at 2AM...
- (05:16) - Beyond the Terminal
- (06:22) - Talking to Humans
- (09:11) - Reboot Your Vocabulary
- (14:44) - Plain Text Protocol
- (19:54) - Peer To Peer
- (24:44) - The Client Session
- (26:06) - The Client Session
- (28:13) - Hotfix today
- (31:53) - Final System Check
- (34:32) - Q&A
Credits
Creators & Guests
- Meagan Bentley - Producer
- CJ Cox - Guest
- Ryan Poirier - Producer
- Dan Rearden (Haircutfish) - Guest
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in the #🔴live-chat channel
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Antisyphon Training
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