AI in Financial Services Podcast

Today's guest is Managing Director at Curinos Sarah Welch. Curinos is a software company specializing in data-based solutions for financial services enterprises. In conversation with Emerj Senior Editor Matthew DeMello, Sarah discusses how the same AI capabilities banking leaders might be familiar with across customer experience use cases are illuminating business opportunities and solving challenges in the onboarding process. As a greater image of customers and what makes them loyal emerges, Sarah explains how new questions arise from the data, including, "When is marketing's job done?". To access Emerj's frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's guest is Supreet Kaur, Assistant Vice President at Morgan Stanley. She's spent the last five years working in data spaces across financial services and life sciences, along with essential advocacy work in mentoring a diverse next generation of data science leaders. In conversation with Emerj CEO Daniel Faggella, Supreet explains to the audience what works and what doesn't in building effective data governance infrastructure and strategies for financial services organizations. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is the Head of Strategy, InvestCloud (EMEA), Alessandro Tonchia. InvestCloud is an AI-driven communications platform for wealth managers. Before starting there in 2021, Alessandro worked as a Director for smartKYC in London for nearly a decade and founded the digital insurance platform Finatix in the early nineties. On the AI in Financial Services podcast, Alessandro describes the challenges that wealth managers face in providing fully customizable interfacing experiences and visualizations with their clients. He also details InvestCloud's strategies in developing platforms with a hierarchy between both financial advisors and clients as users. To access Emerj's non-technical guide for getting started with AI deployment, check out emerj.com/beg1.

Today's guest is Martín Ramírez, Head of Growth at WellSaid, a company specializing in AI-driven voice-over tools. There are surprising use cases for these capabilities across various industries. In conversation with Emerj Senior Editor Matthew DeMello on the 'AI in Financial Services' services podcast, Martín focuses on enterprise applications. From learning and training to supplementing conversational AI, Martín describes what is necessary to return enterprise-wide results from truly transformational use cases. Later, they discuss ways that information must transition from print to digital and, in an increasing number of multimedia workflows, from digital to audio. This episode is sponsored by WellSaid Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Qraft Technologies APAC CEO, Francis Geeseok Oh. Qraft is an emerging invest tech AI solution for investment risk management. Those in the investment space, from retail to big-name Wall Street firms, might have some familiarity with Qraft's AI Risk Indicator Tool. On their website, the AI-powered platform gives an instantaneous reading on the risk within a market during a given period, all with the fluidity of checking a mobile weather app. On the 'AI in Financial Services' podcast, he and Emerj Senior Editor Matthew DeMello discuss overcoming the block box issues therein and where the human element is best delegated in risk management workflows, given the advantages of AI capabilities in these spaces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is the CEO of Catchlight Insights, Wilbur Swan. Catchlight is a Fidelity-backed and grown AI solution streamlining lead optimization for small and medium-sized financial institutions with a special focus on custom tools built for individual personal financial advisors and realtors. In conversation with Emerj Senior Editor Matthew DeMello, Wilbur discusses strategies in data visualization and avoiding the all-or-nothing thinking that comes with developing dashboards that show "everything under one umbrella." Later, they pull apart use cases showing the difference AI is making in both individual and institutional lead optimization workflows. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Vic.ai Co-founder and CEO Alexander Hagerup. Vic.ai is a software as a service that offers full autonomy in accounting workflows, specifically in invoice processing and helping to streamline approval processes in a broad range of financial services sectors. In conversation with Emerj Senior Editor Matthew DeMello, Alexander explains what AI autonomy can look like and what it takes to remove human beings from the decision-making process in accounting. Later, he pulls apart a number of applicable use cases in the real estate and fintech startup space. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Christian Van Leeuwen, Co-founder and Chief Strategy Officer of FRISS. His company accrued over $88 million to fund a workforce of 200 employees focused on claims underwriting, investigation, and working with the biggest names in the insurance space. Following his last appearance on the AI in Business podcast, he and Emerj Senior Editor Matthew DeMello pull apart use cases in trust automation. Their conversation reveals how much the insurance space is beginning to resemble banking in terms of the increasing importance of knowing who your customer is from the front door of the insurance policy lifecycle. Plus, how AI is illuminating new business opportunities in commercial insurance given the influx of data emerging from the internet of things. This episode is brought to you by FRISS. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Kelly Harlin, Director of Solutions Marketing and Commercialization at Sharp/NEC. As a manufacturer of computer monitors and large-scale information displays and systems, Sharp/NEC has a front row to how banks collect data - particularly visual - to better ascertain the lifestyle needs of their customers. Why is this information so important to banks? Kelly explains to Emerj CEO Daniel Faggella that the pandemic had a devastating impact on foot traffic to banking branches. There's been some recovery, but now banks are more interested than ever in knowing why people need their physical branches and how to complement their needs best with digital services. To access Emerj's frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

Today's guest is Pecan AI CEO and co-founder Dr. Zohar Bronfman. Pecan produces an AI-driven platform designed to drive business value using predictive analytics and proprietary model scoring. In conversation with Emerj CEO and Head of Research Daniel Faggella, Zohar discusses how insurers can use machine learning capabilities to find up- and cross-selling opportunities throughout the episode. Zohar points to particularly actionable steps for business leaders in insurance adjacent spaces in developing scoring optimization systems for upgrading policies, targeting high net-worth customers, and reframing business needs into predictive questions. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Pardeep Bassi, Global Proposition Leader of Data Science at Willis Towers Watson. He's also spent the last decade in data science leadership roles for insurance firms. Pardeep returns to the Emerj podcast platform to talk about a rising inflection point with old insurers who have data but don't know how to use it and startups that don't have data but are more agile in deploying AI solutions. He and Emerj Head of Research Daniel Faggella also discuss how insurance firms – particularly legacy institutions - can go beyond automation and predictive insights, using AI to find the right questions to ask to understand customers' risk better. For access to Emerj's Executive Cheat Sheet on AI in insurance, check out emerj.com/ins1.

Today's guest is Jay Budzik, Chief Technology Officer of Zest AI. What are the best ways to measure ROI for an early AI project? There are countless ways to answer the question, as virtually every organization working in AI finds the process challenging. Yet Jay and Emerj CEO Daniel Faggella pull apart what it means when the value of differing metrics changes and the best ways to find a proxy. Later, they discuss how best to prepare early AI adoption initiatives before they begin and what "strategic value" means outside immature expectations of financial returns in the first few months. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Jackson Hull. At the time of recording this interview, Jackson was the COO of OakNorth, but he now serves as the CEO of Elliptic. OakNorth is a financial services unicorn company based in the United Kingdom. In this episode, we explore a topic that is very pertinent to Jackson's former role: assessing the health of your loan portfolio. Understanding your loan portfolio's health is an essential skill for executives in the finserv industry, but right now, it is a sticky business and might be a place where artificial intelligence can add value. Jackson provides a high-level strategic perspective on the business and discusses an interesting use-case. To access Emerj's non-technical guide for getting started with AI deployment, check out emerj.com/beg1.

This week's guest is Sankar Narayanan, Chief Practice Officer at Fractal. Fractal is a unicorn company focusing on services and solutions in various industries, including financial services. In this episode, we unpack what the post-covid world looks like from a priorities standpoint for financial services leaders. Sankar shares perspectives from across the organizations they're serving at Fractal and what he's seeing amongst leaders in the financial services industries. He also addresses questions of funding, more or less critical problems in the industry, where AI might add value, and more. Discover more AI use-cases, best practice guides, white papers, frameworks, and more - join Emerj Plus: emerj.com/p1.

Today's guest is Nirupam Sarkar, VP of Data Science at Fidelity Investments, a legacy financial institution that presides over about $4.5 trillion in assets under management. In today's episode, Nirupam discusses two workflows with broad applications across regulation-heavy industries. He also details use-cases involving summarization in wealth management and categorization in mutual funds. Nirupam also shares his thoughts on the future of leveraging and framing information to the essentials of decision-making at the highest levels of wealth management. If you've enjoyed or benefited from the insights in this episode, consider leaving a five-star review on Apple Podcasts and let us know what you learned, found helpful, or liked most about this show!

Our guest on today's episode of the AI in Financial Services podcast is Managing Director for Render at Fintern Jonathan Mascie-Taylor. Jonathan and Emerj CEO Daniel Faggella discuss his experience in product launches and how lenders, in particular, can approach AI adoption to enhance the process. Jonathan also explains in-depth strategies for identifying main value propositions and turning lenders into B2b sales. To access Emerj's frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

In today's episode, we're talking about becoming data-driven in financial services. Our guest is Tanvi Singh. At the time of this recording, she was wrapping up nearly eight years with Credit Suisse, most recently as Managing Director of Digital Transformation and Product Labs. She is now the Group Head of the ADA Foundations Hub at UBS. There are two critical takeaways from this episode. The first is a view of the world of data and the future of financial services where data can be leveraged for AI value, drive value for customers, and operational efficiencies. The second half of the episode is about building that robust data mesh and becoming data-driven in a way that also sees a near-term value. Tanvi paints a picture of how to bear both near-team value and long-term value in mind and the long lumbering path from where banks are today to a place of real digital fluency.

Today we are discussing the topic of anti-money laundering, a primary regulatory concern for financial services organizations. Our guest is Dr. Scott Nowson, Artificial Intelligence Leader at PwC. PwC is one of the largest financial services companies in the world. In this episode, Scott dives in on reducing false positives for anti-money laundering. Whether you're focused on cyber security, payment fraud, or financial crime, the work of analysts is primarily looking at elements that inherently don't have any risks. They have to dig through things like our transactions and online activity to identify cases that represent a financial and regulatory risk. Scott emphasizes how artificial intelligence impacts the analytics experience before and after. To access Emerj's frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

Today's guest is Stefan Boronea, CTO of Proportunity. Proportunity is a London-based firm focused on home lending and the future of finance. The topic of this episode is the future of lending and extending credit risk for lenders. In this interview, Stefan discusses the current trends in credit lending and where the gaps might be filled in with AI and data in the years ahead. Stefan also joined us on The AI in Business Podcast about three weeks ago, where he discussed the valuation of homes and several related use-cases in depth. If you'd like to listen to Stefan's other episode and check out more insights from hundreds of business leaders, be sure to subscribe to The AI in Business Podcast on your preferred podcast platform.

Today's guest is Julien Cerutti, Vice President for Sales & Client Success, Enterprise Americas at Meltwater. Meltwater is a financial services company that focuses on drawing insights from outside data sources from various sources. Our focus this week is the topic of unlocking the power of external data. In this episode, Julien discusses a particular use-case that will be relevant in areas like wealth management as well as other business functions such as brand management, improving customer service, and more. Our conversation with Julien was recorded about a year ago, and while the market may have changed a bit since then, his insights are certainly relevant for business leaders navigating the industry today. If you'd like to discover critical AI applications and trends, be sure to download our whitepaper "3 Ways to Discover AI Trends" at emerj.com/t3.

This week's guest is Brett Beranek, Vice-President & General Manager of Security & Biometrics Line of Business at Nuance Communications. In today's episode, Brett speaks with us about the fraud-related trends in the financial services industry as a result of COVID and some of the concrete use-cases we could consider to address them moving forward. He first speaks specifically about the industry trends related to fraud and paints a picture of how fraud is shifting at a high level before diving into a concrete use-case more deeply. To learn more about the methods for finding AI trends that will allow you to stay ahead of the curve, download our whitepaper "3 Ways to Discover AI Trends" at emerj.com/t3.

Our guest this week is Ian Wilson. As one of our first ever guests on this podcast more than two years ago, Ian is the former Head of AI at HSBC, one of the largest financial institutions in the world. He now leads Strategy 4 AI, a strategy and education firm based in the United Kingdom. Ian speaks with us about how legacy software providers are starting to level up their software solutions with new AI features in this episode. He also provides some practical advice for selecting AI vendors and some surprising insights into the AI adoption trends that he sees in the enterprise. Be sure to download our whitepaper "AI in Banking: Executive Cheat Sheet" at emerj.com/cs1 to learn how to identify more critical trends in the industry.

Our guest this week is Sunil Tahilramani, Head of Artificial Intelligence at UiPath. With nearly a decade of experience in AI roles at Microsoft, Sunil has been with UiParth for almost two years now. In this episode, Sunil speaks about a particular use-case for RPA and artificial intelligence around routing email messages to clients. Specifically, he discusses the right combination of RPA and AI looks like to streamline and automate customer service workflows. If you've enjoyed or benefited from the insights in this episode, consider leaving us a five-star review on Apple Podcasts and let us know what you learned or liked most about this show or what you'd like to see in the future.

This week's guest is Jay Budzik, CTO of Zest AI. In this episode, Jay discusses the topic of AI accessibility and the scalability process. Zest AI is a firm in the lending space that helps train algorithms to detect risk and determine approvals or terms for different lending products for all types of lenders, from gigantic financial institutions down to credit unions. If you're interested in knowing more AI use-cases and finding new ways for AI to streamline or automate some of your own strategies, be sure to download our free AI in Financial Services Executive Brief at emerj.com/fs1.

Our guest this week is Greg Council, Vice President of Marketing and Product Management at Parascript. Parascript is an AI vendor in the financial services space focusing on applications in document search and discovery and other kinds of NLP-oriented processes. In this episode, Greg gives an in-depth description of the manual methods to cash a check, including what banks and financial institutions have to do to process checks and where artificial intelligence fits into the workflow. If you'd like to discover more AI use-cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

This week's guest is Greg Council, VP of Product Management at Parascript. In this episode, Greg discusses the topic of where artificial intelligence can find its fit and start to automate the various paperwork-heavy workflows within the process of lending. He also discusses where Parascript is finding its fit for AI in the lending workflow and describes the workflows as they are today, what human beings are doing in terms of the paperwork in the back office of lending, and where artificial intelligence fits directly into those workflows. Learn more about how to identify and capitalize on the key trends of AI in banking at emerj.com/cs1.

This week's guest is Ilan Gleiser, Founder and CEO of Synarchy AI, an AI consultancy based in the Bay Area. Ilan has worked with large organizations, including a role as Product Owner for Artificial Intelligence Enterprise Solutions at Wells Fargo, the third-largest bank in the U.S. In this episode, Ilan explains his process for filtering projects based on criteria like the potential return on investment and risk involved to help determine which projects are the most realistic to start with. Ilan also speaks about how he was inspired by some of our frameworks and added his own layer of trust and risk assessment to models. Download our whitepaper "Beginning with AI" at emerj.com/beg1.

This week's guest is Ilan Gleiser, Founder and CEO of Synarchy AI, an AI consultancy firm based in the Bay area. Ilan has a lot of hands-on experience with large enterprises, including work as Product Owner for AI Enterprise Solutions at Wells Fargo, one of the world's largest financial services firms. Today, Ilan discusses AI maturity and how to assess a specific business's skills, culture, and data resources. He also shares the tools he uses to determine potential projects for companies ready to move forward with AI deployment. Ilan is an Emerj subscriber and Emerj Plus Member, and he references some of our frameworks in this episode. To discover more AI use-cases, best practice guides, white papers, frameworks, and more, visit emerj.com/p1.

Today's guest is Christophe Makni, Managing Consultant for Lean AI and Automation at Basler Kantonalbank in Basel, Switzerland. Today, Christophe speaks about his processes for thinking about and identifying opportunities for automation in the Financial Services space. Christophe is also a valued Emerj Plus member. If you would like to learn more about how to join business leaders like Christophe around the world using our AI use-cases, whitepapers, and best practice frameworks in their work leading AI change, visit emerj.com/p1.

Today's guest is Nick Elprin, CEO and Co-Founder of Domino Data Lab, an enterprise data science management platform. Domino has raised over $100M to date. Nick previously served as Senior Application Technologist at Bridgewater Associates, the largest hedge fund in the world. In today's episode, Nick shares his definition of a platform in the proper sense and speaks about the place and purpose of AI platforms. He also discusses why an enterprise would choose a platform and under what circumstances it would be a worthwhile investment while also sharing his idea of what the future will look like. If you are interested in reaching the Emerj audience, whether through thought leadership, e-mail, podcasts, or more, check out emerj.com/ad1.

Today's guest is Peter Voss, Founder, CEO, and Chief Scientist at Aigo.ai. Peter shares his perspective today on what is holding chatbots back and what the technology might do in the future. He also discusses some of the unique use cases and challenges of applying conversational interfaces in the banking space specifically. If you are interested in more interviews about conversational interfaces in general, where they are making a dent in business, check out the AI in Business podcast on all major platforms such as Apple, Spotify, Soundcloud, Google Podcasts, etc.

Today's guest is Pamela Negosanti, Head of Sector Strategy for Financial Services of Expert AI, a firm based in Italy, and doing lots of work globally in the financial space and NLP. Pamela breaks down in relative depth when and how to decide to build, buy, or combine the two. She lays out a couple of different continuums and gradients on decision-making that will help you figure out when you have more points on either side of the board, lean on the build or buy direction, or meet somewhere in the middle. If you are interested in learning to select the right AI vendor and going the buy route, be sure to download our free PDF brief called "5 Ways to Select the Right AI Vendor" at emerj.com/buy1

Today, returning with us is Mark Gazit, CEO, and Founder of ThetaRay, a firm based in Israel but doing business globally, with nearly $70M of funds raised, helping with fraud and anti-money laundering. Mark speaks with us today with a broader perspective in the world of fraud and AI deployments in general, as to where they will find more or less of a fit in the world of financial services in the year ahead as we aim to recover from this wild crisis. Want to learn more about AI deployment? Get Emerj's PDF guide: emerj.com/p1

Today's guest is Shankar Narayanan, Co-Founder, and COO of Active.Ai, a Singapore Head Quartered Fintech startup with an innovation lab in Bengaluru that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy through AI. Shankar speaks to us today about where conversational interfaces belong in banking, where they can get fruitful use, and the areas where it is unrealistic to expect them to deliver value. Are you interested in more NLP use cases, including Conversational Interfaces? Download our free PDF Brief "Unlocking the Business Value of NLP" here: emerj.com/nlp1

Today's guest is the great and brilliant Ram Sukumar, Co-Founder and CEO of Indium Software, a Technology Solutions company with deep expertise in Digital and QA services, such as AI, Advanced Analytics, Text Analytics Center of Excellence, Big Data, Data Engineering, Stream Processing & Data Virtualization, and low-code development across platforms. Ram speaks with me today about particular workflows for text analytics. What does it look like in operation? Where do people get it wrong, where can it fit into play, and where is the potential value for text analytics when it comes to ideas for use cases? What are the practical realities of what you need to expect when deploying these technologies? Are you interested in more use cases and best practices around AI adoption and ROI? Check out Emerj Plus at emerj.com/p1

Returning today is the great and brilliant Luca Scagliarini, Chief Product Officer of Expert.ai (formerly Expert System). Expert.ai is a public enterprise services company specializing in Natural Language Processing (NLP). Expert System went public in 2014 and continues to grow, raising $29.4 million to expand its AI text extraction & analysis capabilities in 2020. Its clients include giants like Dow Jones, Vodafone, and the U.S. government. Expert.ai's approach combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge. In this episode, Luca helps us dive into: the "war" between symbolic & ML techniques for NLP, when to use NLP to support financial services, and what companies often get wrong. Want to learn more about unlocking the business value of NLP? Get Emerj's PDF guide: emerj.com/nlp1

Today Emerj welcomes the return of the great and brilliant Ash Fontana, General Partner at Zetta Ventures. Zetta primarily invests in AI-first companies with B2B business models, with a portfolio including Kaggle, Domo, and other notables. Ash's career has spanned private equity, investment banking, as well as venture capital. In this episode, he offers a valuable perspective on where AI is taking financial services. Episode topics include: AI-driven risk measurement, risk prediction, and risk mitigation. Want to learn more about AI in financial services? Get Emerj's pdf guide: emerj.com/fin1

Today's guest is the great and brilliant Ron Glozman, CEO of Chisel AI. Chisel is an AI-driven platform for commercial insurance, which won Gold at the 2019 Zurich Innovation World Championship and the ACORD InsurTech Innovation Challenge in 2018. The platform recognizes over 500 insurance-specific data points, including limits, premiums, deductibles, coverages, exclusions, and more. In this episode, Ron shares how he helps leaders make the business case for his AI-driven solutions, breaking down the challenges and opportunities for AI in insurance and in general. Want to discover more AI use cases in insurance? Get Emerj's AI in Insurance Cheat Sheet: emerj.com/ins1

Today's discussion is with Andrew Clark, cofounder of Monitaur, a Techstars-funded startup that provides auditability, transparency, and governance for companies using machine learning software. Andrew formerly served as Pincipal Machine Learning Auditor at Capital One. And in this episode he shares how AI can audit and monitor algorithms so they don't pose regulatory risks, breaking down why this is necessary, and how it works. Click here to learn more about opportunities for applying AI in financial services: emerj.com/fs1

Kevin Dewalt, founder of Prolego, shares AI project do's and don'ts from a consultant's perspective. Kevin previously served as Director of Strategic Alliances at In-Q-Tel, VC arm for the CIA and US intelligence community, now focuses on training, strategy, and implementation of AI applications for Fortune 500 companies. Are you working to catalyze AI for your organization or your clients? Enroll with Emerj Plus: emerj.com/p1

Yinglian Xie, CEO of DataVisor, shares great analogies and practical insights about what fails and what works when putting together a capable team for AI implementation. Learn more about how to make the business case and deploy AI: emerj.com/p1

Rob Delaney, VP at VC firm Carrick Capital Partners, shares some predictions and hopes for his portfolio companies as they navigate through the economic storm caused by the Covid-19 pandemic. What's changing about our industries? What needs to change about the way we handle data? How are strategic priorities shifting? Rob shares his valuable perspective on these and other topics in this episode. Want to learn more about how to get started deploying AI in your business? Download Emerj's free guide here: emerj.com/beg1

Today's interview is with Aki Ranin, Cofounder of Bambu, a robo-advisor platform based in Singapore. Bambu has raised millions to expand in Asian and American banking markets. Aki is also an adjunct lecturer on AI and machine learning at Singapore Management University. In this episode, he breaks down where AI fits into the world of robo-advisors and is frank about where AI isn't needed. For quick insights, download Emerj's AI in Financial Services Cheat Sheet: emerj.com/fin1

Building a scaleable and productive AI product for the enterprise is not easy. Our guest this week helps listeners think through how to go about it successfully. Suhas Uliyar, VP of Product Management for Digital Assistant AI, Mobile, and Integration at Oracle, discusses why security and scale are key to building AI products that will actually deliver value at large companies. If you're interested in building AI products for the enterprise or want to get started with AI at your company, be sure to download our Beginning With AI Guide at emerj.com/beg1.

Our guest this week has a unique perspective on how technology priorities are changing in financial services as the pandemic unfolds: Sébastien de Brouwer, Chief Policy Officer at the European Banking Federation. We speak with him about how the financial services industry is struggling during the crisis, as well as which jobs will ultimately survive and which will not. If you want to discover how some of the largest companies in financial services are investing in AI, join our new Emerj Plus membership at emerj.com/plus

At this time, many strategic initiatives are being put on pause. The initiatives that tend to still have momentum are related to either driving efficiencies or reducing risk. And when it comes to risk, few are greater than regulatory risk. This week, we interview Yinglian Xie, CEO and co-founer of DataVisor. Yinglian discusses how AI fits into the compliance landscape in financial services. If you want to explore more AI use-cases across financial services and see what the big players in the sector are doing, you can use our AI Discovery tool with Emerj Plus. Learn more at emerj.com/plus

During the pandemic, there has been more emphasis than ever on "low-hanging fruit" AI applications and use-cases. Fraud detection is one of these use-cases. There will be an uptick in financial crimes as happens during economic crises. This week, we speak with H.P. Bunaes, General Manager of Financial Services at Datarobot, which focuses on AutoML. H.P. speaks with us about how fraudulent payments often happen and can go undetected, as well as how AI could play a role in detecting them. He also discusses how to deploy AI applications for fraud detection in financial services. To learn about how we map the ROI of AI in financial services, watch our short 2-minute video on our AI Opportunity Landscape research at emerj.com/fs1.

The coronavirus is dominating the news, and we figured it was important to cover it as it relates to AI in financial services. This week, we discuss what chatbot adoption will like look during and after the pandemic. Our guest is Nat Cartwright with Finn AI. She speaks about viable use-cases for AI in customer service and where she thinks those priorities will become more important as we start to pull out of this economic moment we see ourselves in. We also put together a report on AI priorities as they relate to coronavirus, the AI Business Continuity Action Plan, and we're giving it away free with the first month of Emerj Plus at emerj.com/ap1.

One of my favorite presentations last year was one I gave at an event called PayThink in California. I came to learn that there are more events about payments than almost any other topic in financial services. This week, we interview the CEO of Deserve, Kalpesh Kapadia, about the future of payments. He discusses which aspects of how we pay for things will be different and explains how AI plays a role in payment fraud. For more on the applications of AI in financial services, be sure to download our AI in Financial Services Cheat Sheet at emerj.com/fin1.

We are changing the name of our podcast to AI in Financial Services. In this episode, Dan explains why and discusses how the show will address the coronavirus pandemic and how it affects innovation in financial services.