Listening, Engaging, Converting: Social CRM In Action
In this Advisor Talk episode, Brian Lutz and Sue Cheema break down one of the most overlooked advantages advisors have today: truly leveraging social CRM to listen, engage, and convert in a modern, data-driven world. Drawing from real examples and decades spent navigating the evolution of social platforms, Brian and Sue explain how today’s conversations across LinkedIn, Facebook, Instagram, Reddit, and beyond can become powerful sources of insight - not just noise. They discuss how to differentiate “insights” from actionable insights, how sentiment analysis can validate strategic decisions, and how hyper-personalized outreach dramatically increases conversion.
Advisor Talk with Frank LaRosa · Brian Lutz, Sue Cheema
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Show Notes
Show highlights include:
00:00 – Intro
01:10 – Insights vs. Actionable Insights
05:28 – Understanding Social CRM & Platform Integration
09:31 – Building a Unified, Holistic Client View
12:54 – Social Listening, Keyword Tracking & Prospecting
15:08 – Hyper-Personalized Outreach That Converts
18:31 – Automation, Intake Forms & Scaling Engagement
20:37 – CRM as the Engine of Your Business
Brian and Sue make one thing clear: the firms winning today are the ones treating CRM as the engine of the business - the place where data, insights, and action come together.
Learn more about our companies and resources:
-Elite Consulting Partners | Financial Advisor Transitions: https://eliteconsultingpartners.com
-Elite Marketing Concepts | Marketing Services for Financial Advisors: https://elitemarketingconcepts.com
-Elite Advisor Successions | Advisor Mergers and Acquisitions: https://eliteadvisorsuccessions.com
-JEDI Database Solutions | Technology Solutions for Advisors: https://jedidatabasesolutions.com
Listen to more Advisor Talk episodes: https://eliteconsultingpartners.com/podcasts/